Operations Analyst

ABOUT THE COMPANY

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Operations Analyst is cross-functional project leader focused on enhancing the profitability and efficiency of the

company. This analyst role drives strategic improvement and cross-functional collaboration projects by leveraging data

analysis, process design, and performance metrics to optimize cash flow and supporting Acumen's long term financial

health.

Advanced Data Analysis and Reporting:

· Leverage tools like Excel and Power BI to create reports that surface insights, track trends, and support data-

driven decision-making, with a focus on identifying actionable opportunities for efficiency

· Setting and monitoring key performance indicators and communicating outcomes and risks

· Maintaining Power BI workspaces, applications and permissions

· Monitoring refresh schedules, troubleshooting issues and maintaining data integrity of existing reporting products

Process Evaluation:

· Serve as a strategic partner to operational teams by understanding challenges faced and proposing technology

solutions to improve efficiency or accuracy

· Document current state processes identifying pain points, bottlenecks, inefficiencies and risks

· Utilize strong root cause analysis (RCA) skills to identify system or process issues, providing actionable insights

and solutions to improve overall efficiency and accuracy in billing and claims processes

Process & Technology Design:

· Support, and in some cases lead, the implementation of new processes, ensuring alignment between systems,

people and data

· Develop and document future-state process designs that align with business goals and best practices

· When short-term technology solutions are needed, build out solutions using available resources such as Excel,

Power Automate and Power BI

· Create process documentation, lead education and spearhead communications for new process implementations

· Facilitate process reviews and team retrospectives to capture lessons learned and continuously improve

execution

· Build reporting to capture key performance indicators to measure performance trends of new processes

Operational Excellence, Risk & Change Management:

· Build and leverage strong operational relationships across departments to understand business challenges,

influence decision-making and drive the adoption of new processes and systems

· Identify operational risks and control gaps, and collaborate with operational teams to measure and mitigate risk

· Serve as a champion for change, helping teams adopt new processes, technology and reporting tools

· Facilitate education and feedback sessions to ensure cross-functional alignment, opportunities for feedback and

foster a culture of continuous improvement

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business Administration, Analytics, Operations Management or related field
• 3+ years of experience in operations analysis, process improvement, or business consulting
• Advanced proficiency in Power BI, including DAX, Power Query, and data modeling
• Strong understanding of process mapping, Lean/Six Sigma, or continuous improvement methodologies
• Excellent analytical, problem-solving, and communication skills
• Experience in process documentation, requirements gathering, and workflow redesign
• Ability to balance hands-on data work with strategic thinking and cross-functional collaboration

PREFERRED QUALIFICATIONS

• Experience with SQL, Excel, and other data analysis tools
• Exposure to automation tools (Power Automate, Alteryx, etc.) or system integration projects
• Change management and stakeholder facilitation experience
• Familiarity with project management methodologies (Agile, Scrum, or Waterfall)
• Proficient in Microsoft Visio and Power BI

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax

(b) Dedicated email DISABILITY ACCOMMODATION REQUESTS ONLY

(c) US mail E Inverness Ave Mesa, AZ Attn Human Resources

(d) Dedicated phone Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY