Product Director, Gateway-Payments-Executive Director

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
 

As a Product Director-Gateway in Merchant Services, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business. 

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Develop and articulate a clear product strategy aligned with the company's overall goals, focusing on the Payment Gateway product suite
• Work closely with engineering to define the architecture of a modular, scalable, multi-tenant gateway
• Drive feature development: payment routing, risk logic, Payment Service Provider integrations, merchant management portals.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Collaborate with Sales, Ops, Risk/Compliance to ensure the product meets market and client-specific needs.
• Coordinate integrations with external PSPs, acquirers, fraud tools, CRMs, KYC/AML providers
• Ensure the product complies regulatory requirements.
• Serve as product evangelist: explain and defend product decisions, manage pre-sales demos, support onboarding of first clients
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives; Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, or technology applications
• Experience dedicated to payment gateway or white-label PSP products
• Proven experience building or significantly scaling gateway platforms, not just integrating third-party ones.
• Strong technical understanding of payment flow orchestration, transaction lifecycles, and PSP API structures.
• Experience designing or working with features like routing logic, failover, transaction scoring, retry logic, multi-MID switching, PSP onboarding, merchant dashboards
• Strong cross-functional leadership: you've driven product work across Engineering, Compliance, Finance, Ops
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Excellent stakeholder management and communication skills - you translate complexity into clarity

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.