Cloud Tier II Helpdesk Support

Description
Join us in transforming how technology serves those who serve.
At Leidos, we're not just delivering solutions – we're pioneering the future of defense and intelligence technology. Our diverse teams of innovators unite around a singular purpose: empowering our customers to succeed in their critical missions. We believe in leading with integrity, investing in our communities, and building sustainably for tomorrow.

Shape the future of digital defense.

Our Digital Modernization sector is at the forefront of next-generation technology, architecting cutting-edge solutions in cyber defense, logistics optimization, security operations, and decision intelligence. We're the minds behind the mission-critical systems that keep our nation secure.

Ready to engineer solutions that matter?

Primary Responsibilities
The Digital Modernization Sector at Leidos is seeking a dynamic Tier II Cloud Helpdesk Support Engineer to support cloud modernization initiatives for the United States Coast Guard (USCG) at Command, Control, Communication, Computer, Cyber, and Intelligence Service Center (C5ISC) in the Alexandria, VA area. This role is part of a high-impact program focused on delivering secure, scalable cloud solutions that enable operational agility and resilience across the USCG enterprise.

As a Tier II Cloud Helpdesk Support Engineer, this mid-level role is ideal for someone with hands-on experience in cloud-hosted environments, particularly AWS and Azure, and a strong foundation in troubleshooting and technical support. The successful candidate will play a critical role in resolving escalated issues, maintaining system uptime, and supporting our multi-cloud infrastructure. This role is essential to maintain operational integrity, security compliance, and performance across hybrid cloud deployments. You'll work closely with cloud engineers, cybersecurity analysts, and program leadership to drive continuous improvement and deliver value to the mission.

Key Responsibilities

• Provide Tier II technical support for end users across the organization
• Troubleshoot and resolve issues related to AWS and Azure-hosted services, including virtual machines, storage, networking, and identity management
• Monitor cloud infrastructure performance and respond to alerts and incidents
• Collaborate with Tier I support to escalate and resolve complex issues
• Maintain documentation of support procedures and resolutions
• Assist in onboarding/offboarding processes, including provisioning cloud resources
• Support Active Directory, Office 365, VPN, and other enterprise tools
• Participate in patching, updates, and routine maintenance of cloud-hosted systems
• Work closely with developers, network engineers, and security teams to support cloud-based applications and services
• Support cross-functional coordination across engineering, cybersecurity, and program management teams
• Promote continuous improvement through feedback loops and process refinement
• Ensure alignment with USCG mission priorities and Leidos delivery standards

Basic Qualifications

• Bachelor's degree in a related field (e.g., Computer Science, Information Systems, Business)
• 4+ years of experience in cloud infrastructure engineering.
• Hands-on experience with AWS and Azure environments
• Strong understanding of networking fundamentals, DNS, DHCP, and firewalls
• Proficiency in Windows and Linux operating systems
• Familiarity with ticketing systems (e.g., ServiceNow, Jira)
• Ability to work independently and manage multiple priorities
• Excellent facilitation, communication, and stakeholder engagement skills
• Ability to work in a fast-paced, mission-driven environment
• Certifications such as AWS SysOps Administrator, Azure Administrator, or CompTIA Security+
• Must be a U.S. Citizen and able to obtain a Public Trust and DoD Secret Clearance

Preferred Qualifications

• Prior experience supporting DHS, USCG, or other federal cloud modernization efforts
• Experience with scripting
• Experience with ITIL and Agile principles
• Strong documentation, communication, and cross-functional collaboration skills.
• Experience working with technical teams in cloud, cybersecurity, or enterprise IT environments

We're not looking for perfectly polished resumes or perfect fits. We're looking for people who break limits, ask hard questions, and don't wait to be told what's next. At Leidos, we're not following the roadmap — we're redrawing it.

Original Posting
November 7, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range
Pay Range $85, $153,925.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit

Pay And Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

Securing Your Data
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Descrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.