IT Support Specialist II – AV

2 weeks ago

Alexandria, Virginia, United States Nevermore Solutions Full time $90,000 - $120,000 per year

Job Title: IT Support Specialist II – AV & Collaboration Technologies

Location: Hybrid – [Alexandria, VA]

Job Type: Full-Time

Travel: Occasional travel required for off-site meetings and training sessions

U.S. Citizenship: REQUIRED

Job Summary:

We are seeking a skilled and resourceful IT Support Specialist II with a strong focus on Audio/Visual (AV) and Unified Communications (UC) technologies to join our collaborative IT team. This hybrid role supports mission-critical meetings and corporate collaboration platforms, ensuring employees and leadership can communicate effectively. A key success factor in this role is hands-on experience administering Microsoft Teams Voice and Devices via the Teams Admin Center (TAC).

Key Responsibilities:
Core Tier 2 IT Support
  • Respond to escalated incidents and service requests across end-user devices and collaboration tools.
  • Accurately document and track issues using the ServiceNow platform.
  • Provide hands-on support for office hardware, including peripherals, monitors, and conferencing accessories.
  • Prioritize and execute tasks quickly and effectively, even under time-sensitive conditions.
  • Travel as needed to provide technical support for off-site meetings and trainings.
AV & Unified Communications Support
  • Setup, configure, and support AV equipment for live meetings, internal events, and executive sessions.
  • Support Microsoft Teams and Cisco Webex platforms, including meetings, webinars, and VoIP features.
  • Administer, configure, and troubleshoot Microsoft-based VoIP devices using Microsoft Teams Admin Center (TAC). This includes managing user policies, call routing, and hardware provisioning.
  • Maintain and support digital signage platforms across office locations.
  • Manage and move light-to-heavy AV/IT equipment for meeting setups.
  • Stay composed and technically sound while supporting high-profile or time-critical meetings.
Qualifications:
  • Excellent verbal and written communication skills; able to clearly explain technical concepts to non-technical users.
  • Strong problem-solving and analytical skills with attention to detail.
  • Experience in a team-oriented, customer-focused support environment.
  • Demonstrated ability to stay calm and prioritize effectively under pressure.
  • Experience with Microsoft 365 and Teams in a support or administrative capacity.
  • Proven experience administering VoIP solutions and devices through Microsoft Teams Admin Center (TAC).
  • Hands-on experience with AV hardware setup and troubleshooting in a corporate setting.
  • Familiarity with Cisco Webex Meetings and Webinars.
  • Experience with digital signage platform administration.
  • ServiceNow or similar ITSM tool experience.
  • Physically capable of transporting and setting up IT/AV equipment.
Preferred Qualifications:
  • Certifications in Microsoft 365, Teams, or AV/UC technologies.
  • Experience supporting conferencing solutions (e.g., Logitech, Poly, Crestron).
  • Prior experience in live event or executive meeting support environments.
Why Join Us?

You'll be part of a high-impact team supporting essential communication infrastructure, with opportunities to grow your technical skills and make a difference across the organization. This role is ideal for a UC-focused IT professional looking to deepen their Teams Voice and AV support expertise.

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