FOH Team Member

Job Title: FOH Team Member

Eastern Peak Restaurant Group is seeking enthusiastic, customer-focused individuals to join our front-of-house (FOH) team. Currently we are need of a server. Each role contributes to creating a seamless, efficient service experience and a welcoming environment for our guests.

Essential Job Functions:

• Guest Interaction and Order Taking: Greet guests warmly, manage guest seating, and assist them throughout their dining experience. Hosts manage guest seating, offer wait times, and handle. Servers and Bartenders take food and beverage orders, provide recommendations, and accommodate dietary preferences.
• Menu Knowledge and Recommendations: Maintain a detailed understanding of the menu, including ingredients and specials. Provide recommendations and answer guest questions. Collaborate with kitchen staff to address special requests, ensuring consistent guest satisfaction across all FOH roles.
• Beverage and Food Service: Bartenders prepare and serve beverages per recipes and standards, adhering to responsible alcohol service. Expos coordinate timely food delivery, while Servers ensure prompt delivery and order accuracy. All FOH roles monitor tables for additional guest needs, ensuring quality food and drink presentation.
• Quality Assurance and Timing: Expos check dishes for presentation and quality, coordinating with kitchen staff to address issues. All FOH roles manage service timing for an optimal guest experience and work collaboratively with the team.
• Customer Service and Communication: Engage with guests professionally, addressing concerns promptly. Communicate between guests, servers, kitchen staff, and management to ensure smooth service flow. Hosts manage the waiting area, keeping it organized and welcoming.
• Cash Handling and Payment Processing: Process payments, manage cash, and ensure accurate transaction records across FOH roles. Servers, Bartenders, and Hosts accurately handle guest payments, manage tips, and issue receipts.
• Bar and Dining Area Maintenance: Bartenders keep the bar area clean and organized. All FOH members clear and reset tables promptly, maintaining cleanliness, stocking supplies, and keeping dining and wait areas visually appealing.
• Compliance and Safety: All FOH staff understand and follow all regulations related to food, alcohol, and sanitation, ensuring a safe environment. Adhere to health, safety, and sanitation practices, including proper food handling. Bartenders and Servers are required to have TABC certification.
• Team Collaboration: Foster positive relationships within the FOH and kitchen teams. Communicate customer feedback and assist team members to maintain an efficient workflow and exceptional service.

Qualifications and Requirements:

• Composure under pressure: Guest facing Employees must remain calm and efficient during peak hours when the restaurant is busy and guests may have to wait.
• Detail-oriented with accuracy in order-taking and cash handling
• Familiarity with reservation systems such as TOAST POS is a plus
• Experienceas a SERVER, host/hostess, food expo, or food runner.
• Dependable and punctual for scheduled shifts
• Physical stamina: The job requires the ability to stand and walk for extended periods.
• Communication and interpersonal skills: A friendly, welcoming demeanor is essential, along with excellent verbal communication skills for interacting with guests and sta

Job Types: Full-time, Part-time

Pay: $ $25.00 per hour

Expected hours: 30 – 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Application Question(s):

• What days and times are you available to work?

Work Location: In person