Customer Service Associate

Benefits:

• Employee discounts
• Free food & snacks
• Free uniforms

Customer Service Associate — Workout Anytime 24/7

Join one of the fastest-growing fitness franchises in America — Workout Anytime 24/7, recently ranked among Entrepreneur's Top 500 Franchises for 2024


If you're friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate, you'll be the first impression of our club — delivering great service, assisting members, and supporting daily operations in a fun, positive environment.

We Offer

• Training and mentorship from industry experts
  
  
• Flexible scheduling based on club needs and your availability
  
  
• Continued education and professional development resources
  
  
• Free Workout Anytime membership
  
  
• Workout Anytime attire provided
  
  
• Bonus and incentive programs
  
  
• Team-building events and employee recognition programs
  
  
• Supportive, non-smoking, health-focused environment
  
  
• Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program
  
  

Key Responsibilities

• Greet all members and guests warmly, providing a friendly and professional first impression.
  
  
• Check in members, verify accounts, and assist with membership questions or updates.
  
  
• Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
  
  
• Schedule new members for their initial Success Sessions to help launch their fitness journey.
  
  
• Provide information about club services, amenities, and promotions.
  
  
• Process membership enrollments, upgrades, and billing inquiries accurately.
  
  
• Maintain the front desk, lobby, and gym floor to company cleanliness standards.
  
  
• Support sales and marketing efforts, including local outreach and promotional events.
  
  
• Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
  
  
• Monitor club access and follow company safety and security procedures.
  
  
• Assist team members with operations, cleaning, and light maintenance tasks as needed.
  
  
• Uphold all Workout Anytime policies, member privacy, and brand standards.
  
  

Qualifications

• Strong communication and customer service skills
  
  
• Positive, energetic ATTITUDE with a passion for helping people
  
  
• Previous experience in hospitality, retail, or fitness preferred
  
  
• Comfortable working with computers, POS systems, and scheduling tools
  
  
• Reliable, punctual, and organized with strong attention to detail
  
  
• Availability to work a flexible schedule including evenings, weekends, and some holidays
  
  

Physical Requirements

• Ability to stand or walk for extended periods
  
  
• Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
  
  
• Comfortable working in an active gym environment
  
  
• All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company
  
  

Benefits

• Free gym membership
  
  
• Competitive hourly pay with opportunities for advancement
  
  
• Performance incentives and sales bonuses
  
  
• Workout Anytime branded attire provided
  
  
• On-site training and access to the Workout Anytime career development path
  
  
• Supportive team culture focused on personal growth and EXCELLENCE
  
  

Join Our Team

If you're dependable, friendly, and ready to grow with a health-focused team, Workout Anytime wants to hear from you Apply today and help us deliver an exceptional 24/7 member experience built on ATTITUDE, CARE, and EXCELLENCE.

Compensation: $ $17.00 per hour

ABOUT WORKOUT ANYTIME: Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024

Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.

Mission

To provide a friendly, convenient, life-changing journey with passion. 

Vision

To reshape the fitness community where everybody aspires to be the best they can be.

Values

• Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff. 
• Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual.
• Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team.

Strategic Drivers

• Think Big
• Keep It Simple
• Do It With Integrity

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