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Service Coordinator-Temporary Position
7 hours ago
Do you believe no challenge is too complex to solve? You'll fit right in at U.S. Engineering. We deliver award-winning mechanical contracting, construction, service, and maintenance solutions with a focus on performance and innovation. Our team of skilled and collaborative professionals drives every project from preconstruction through final testing, always aligned with our clients' goals.
*This position is temporary through June and may be extended based on organizational needs.*
Service Coordinator
In any given year, our people have a hand in installing, maintaining, or operating hundreds of large mechanical systems – or supporting those that do. With each of those, there's a story that is affecting people's lives. That's a responsibility we take very seriously, and it's why we are driving innovation and disrupting the way people think about construction and facility service.
The Service Coordinator will deliver the ultimate customer service for both internal and external customers. The Service Coordinator will also coordinate all dispatch, work assignments, and work order processes that facilitate communication between customers, management, and service technicians to ensure timely and efficient service and proper accounting procedures and assigned region(s).
Principal Duties and Accountabilities:
- Serve as primary point of contact within the Service Coordination and Administration group for both operational and technician support activities within a specific region.
- Maintain and direct the service work order process utilizing input from Operations Managers and Technicians, this includes work order management, scheduling of preventative maintenance/service calls on the Dispatch Board. Ensure proper client site, client, and job set-up utilizing enterprise-wide software system. Establish new and close completed work orders as necessary.
- Serve as primary backup and support to Lead Service Coordinator
- Monitor/track service department work assignments and locations, through ongoing communication with Field Operations Supervisor and Service Technicians.
- Answer telephones for the region and facilitate customer requests and calls as appropriate. Communicate directly with peer Service Coordinators as needed to support work crossing regional boundaries.
- Issue purchase orders for parts/equipment, small tools, and inventory at the request of Service Technicians or Field Operations Supervisor.
- Assist in billing, customer portal management (both client facing and client work order/invoicing) and payroll efforts for the region.
- Coordinate field man-power needs with Field Operations Supervisor. Track and provide necessary reports for technician vacation or off time.
- Order food, arrange travel arrangements for technicians for jobs and training.
- Track equipment certifications that are under regulatory requirements; send notifications to customers to generate re-certification service calls.
- Assist Account Managers / Operations with project bidding process, supporting documents and project coordination and general administrative support.
- Additional duties as assigned.
Education:
- High School Diploma or equivalent required.
- General courses in accounting a plus.
Experience:
- Minimum of 1 year experience in a customer service role including data entry, operations, accounting administration, etc.
- Experience as a service coordinator or dispatcher preferred but not required.
- Mechanical Service Industry experience a plus.
Knowledge, skills, and abilities:
- Ability to work autonomously and proactively in fast paced, multi-tasking environment.
- Must possess excellent customer service and interpersonal skills.
- Ability to enter data with accuracy and speed and has keen attention to detail.
- Strong customer service and professional communication skills, both verbal and written.
- Working knowledge of computer operations and experience with accounting systems preferred.
- Intermediate skill in MS Office suite of products – Word, Excel, etc.
Physical and/or travel demands:
- Minimal travel required.
- This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
- May require occasional bending, stooping, and lifting of files, light office equipment, etc.
Benefits and Compensation:
- The range for this position has been established at $25.00 to $34.00 and is US Engineering Service' good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.
U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability, or veteran status.
U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.
Equal Opportunity Employer, including disabled and veterans.
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