Senior Manager, Product Solutions

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove's phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove's platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.

Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We're talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.   

Prove has big plans, and we're excited about the future. If this sounds like the place for you – come join our team 

Job Title: Senior Manager, Product Solutions, eKYC/KYC

Department: Product Solutions

FLSA Status: Exempt

Location: New York, NY or Chicago, IL

Executive Summary We're searching for a seasoned, senior-level expert to lead our eKYC/KYC product solutions. This is not a typical product role; you'll be a strategic force, blending deep technical knowledge with a keen understanding of market needs and regulatory pressures. You'll be responsible for positioning Prove eKYC as the definitive solution for verifying identities at scale, reducing fraud losses, and ensuring our clients stay compliant with a tangled web of regulations. If you're a fraud and identity professional with a track record of shaping product strategy and winning over executive teams, we want to talk.

Job Summary: The Director of eKYC/KYC is a pivotal leadership position within Product Solutions, serving as the ultimate expert for our eKYC offerings. This role requires an experienced professional with a proven ability to operate at a strategic level, influencing product direction, sales strategy, and client relationships. The Director must be highly collaborative, capable of managing complex, cross-functional initiatives, and able to work independently to drive a go-to-market strategy that aligns with global compliance standards and market demands.

Key Responsibilities:

• Business & Revenue Ownership: Take accountability for your solutions and financial success. This includes defining and supporting the go-to-market plan, contributing to pricing strategy to ensure commercial viability, and supporting the sales team to achieve annual contract value (ACV) and revenue targets. You will be responsible for understanding and improving key financial metrics for your product suite.
• Sales / Company Subject Matter Expert: Serve as the senior subject matter expert for Prove's eKYC solutions, driving go-to-market strategy and solution design for both internal and external audiences.
• Issue Research and Resolution: Lead the team in researching and resolving complex product issues, serving as the top escalation point for our clients.
• Thought Leadership: Lead the effort to establish Prove as a leading authority in the eKYC and identity verification space through keynote speaking engagements, published articles, and participation in high-level industry events.
• Capturing Requirements: Take the lead on collaborating with engineering and data science to capture and document detailed technical requirements for new features and solutions.
• Strategic Planning: Drive the strategic vision and roadmap for the WELCOME suite, making sure our solutions proactively address regulatory changes and the evolving landscape of digital identity including CIP, KYC, BSA and AML regulations.
• Market Intelligence: Lead comprehensive market research and competitive analysis, with a specific focus on understanding global eKYC trends and regulatory shifts.

Qualifications and Experience:

• Experience: 15+ years of experience in a customer-facing product or solutions role, with a strong background in identity verification, fraud prevention, and regulatory compliance.
• Executive Engagement: Exceptional executive-level engagement skills and presence, with a proven ability to build strong, trusted relationships with C-suite decision-makers.
• Facilitation Skills: Expert-level group facilitation skills, with the ability to lead high-stakes customer meetings and secure strategic alignment on complex solutions.
• Cultural Values: A dedicated leader who promotes, maintains, and enhances our cultural values of humility, passion, inclusion, and leadership.
• Continuous Learning: A relentless passion for staying ahead of the curve in eKYC, compliance, and digital identity markets.
• Company Stage: Significant experience in high-growth/pre-IPO technology companies.

This position description should not be considered the final description of the position. The position description is not intended to be an all-inclusive list of duties and standards of the positions. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate's capabilities and changing business conditions. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The anticipated salary range for this role is $170,000- $185,000 plus variable commission / company bonus. Offered salary will be determined by the applicant's education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data.

Benefits & Perks for FTE Provers:

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
• Modern Health for financial, mental, and physical wellness
• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
• Unlimited Vacation and Flexible hours
• Comprehensive medical benefits for you and your family
• Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
• Bottomless snacks & beverages for certain office locations
• Daily GrubHub stipend for lunch if coming into the office (US Offices)
• A great place to work and connect with other talented Provers like yourself

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Equal Opportunity Employment:

Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics 

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