Ice Rink Attendant 14/hr

Who We Are

Located at the heart of the Edgewater's outdoor Plaza, The Icehouse is where we see all the action Serving items such as burgers, clock-shadow cheese curds, drinks and snacks, we deliver a menu and service that gives our Madison lakeside a unique experience. In addition to serving Madison locals, The Icehouse also caters to guests of our beautiful 4-Star hotel. In the winter the Icehouse staff operate Madison's only downtown ice rink

The Icehouse is looking for motivated individuals to help us run operate our ice rink

What We Accomplish Together

The Edgewater offers the highest quality of customer service delivered to our guests both in and out of our restaurants.

Ice Rink Attendant's responsibilities include assisting in the daily opening and upkeep of our state-of-the-art ice rink, located in the Edgewater's central outdoor plaza. Rink Attendants assist other Icehouse staff in customer service, food delivery and general care of the Icehouse area. Above all else, Ice rink Attendants provide a safe, courteous, and efficient rink area for our customers, while they provide these guest services. We encourage workers with desire to deliver exceptional service to our guests and passion to be a part of the Edgewater Family.

What We Have

• A busy rink and restaurant with flexible work schedules. Icehouse staff are expected to work between 3-5 shifts a week.
• Employer provided training.
• Flexible scheduling including days, nights and weekends.
• A team focus on support and success.
• Beautifully appointed facilities and top of the industry products and supplies to ensure our staff have everything they need to deliver exceptional experiences for our customers.
• Discounts to our onsite restaurants.
• Discounts to our onsite full-service spa and retail shop, as well as discounted stays at affiliated hotels.
• Discounted off-site parking for part-time & seasonal team members, or a supplied Madison Metro bus pass.

What You Have

• A safety-first mindset to ensure all staff and guests are in compliance with the rules and regulations of The Edgewater Plaza and Ice Rink areas.
• A caring, positive attitude with a genuine interest in ensuring our customers have memorable experiences.
• The ability to multi-task and assist multiple guests at a time, including providing information about the Edgewater Hotel's layout and offerings in other departments.
• Excellent customer service skills with the desire to work in a team environment.
• A self-driven, entrepreneurial attitude towards achieving your goals.
• The ability to work outside and on your feet for most of each shift.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Additional Qualifications

• Must be available for a minimum of three (3) shifts per week and able to work a flexible schedule including nights, weekends, and public holidays.
• Demonstrated experience and knowledge of general safety practices.
• Excellent interpersonal skills and a team player attitude.
• Willingness to learn new concepts and ideas.
• Ability to communicate effectively, both verbally and in writing.
• Ability to handle multiple tasks and priorities.
• Interact with all levels of customers and hotel management.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions

This position operates in a counter-service, professional restaurant environment. Ice Rink Attendants are required to use standard equipment such as point-of-sale computers, cash registers, and are required to work in our kitchen areas, rental shop areas and on the Ice Rink when assisting other team members. This position requires evening/weekend work.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. Must be able to read, write and determine wait time based on Icehouse procedures. Must be able to visually scan the work areas to ensure cleanliness and safety standards are being upheld. The position spends the majority of their scheduled shift outside. The position may require occasional lifting of products weighing up to 50 pounds, shovel ice and snow, and work outside in winter weather conditions.