Client Account Manager/Director: Revenue Growth

Gravity Research is seeking a dynamic and results-oriented
Client Account Manager/Director: Revenue Growth & Retention
to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, understanding their needs, and delivering exceptional service to ensure client satisfaction, retention, and growth.

This position is part of the Revenue Retention Team, which ultimately reports up into the Chief Revenue Officer and focuses on retaining and expanding revenue with existing clients. Additionally, this position is responsible for strengthening long-term partnerships and maximizing client value. The Client Account Manager/Director will serve as the primary point of contact for clients, managing their accounts from onboarding through ongoing support, retaining existing revenue, and identifying opportunities for expansion.

In this role, the Client Account Manager/Director will work closely with executives at Fortune 500 companies, heads of government affairs, and PAC managers.

Key Responsibilities

• Client Relationship Management: Build and nurture strong, long-lasting relationships with clients by understanding their business objectives, challenges, and preferences. This role includes travel to meet with clients across the country.
• Account Management: Serve as the primary point of contact for clients, managing all aspects of their accounts including onboarding, project execution, ongoing support, renewal, and expansion.
• Needs Assessment: Conduct thorough needs assessments to understand clients' requirements and goals, and recommend appropriate solutions and services.
• Project Coordination: Serve as the liaison between the client and the research team to ensure seamless execution of projects, timely delivery of services, and adherence to client expectations.
• Client Advocacy: Act as a client advocate within the company, ensuring that client feedback and concerns are addressed promptly and effectively.
• Performance Analysis: Monitor and analyze account performance, identify trends, and provide actionable insights to internal stakeholders, serving as the voice of the market.
• Contract Renewals: Proactively engage with clients to renew contracts and secure long-term partnerships, while negotiating terms and pricing to achieve mutually beneficial outcomes. Provide accurate and reliable forecasting and timing for renewals.
• Expansion: Identify opportunities for expansion of the partnership through additional services or products to existing clients, thereby maximizing revenue potential.
• Market Research: Stay updated on industry trends, competitive landscape, and market dynamics to provide clients with relevant insights and strategic recommendations.
• Documentation and Reporting: Maintain accurate records of client interactions, contracts, and project details, and prepare regular reports to track account activity and performance.

Qualifications

• Interested in overseeing the complete spectrum of client management, demonstrating a consistent history of robust revenue retention throughout the entire client lifecycle
• Strategic thinker with a creative, solutions-oriented approach to problem-solving
• Business-minded individual with an "all hands on deck" mindset, willing to take on a variety of tasks as we grow our business
• Strong work ethic driven by intellectual curiosity and persistence
• Ability to demonstrate poise and grace under pressure
• Excellent written and oral communication skills
• Attention to detail when it comes to client interactions and data integrity for internal systems management
• Driven and motivated, eager to deliver external and internal customer service
• Organization and time management skills, with the ability to independently manage competing priorities and efficiently respond to urgent requests
• Bachelor's degree from an accredited college/university

Employment Type:
Full-time

Availability:
The role is expected to begin on or around
January 1, 2026
.

Compensation:
$70,000 to $110,000, commensurate with experience, plus uncapped on-target earnings (OTE) potential.

Location:
This job is based in Washington, DC. Gravity Research operates on a hybrid schedule, with employees required to be in the office every Tuesday, Wednesday, and Thursday.

About Us
Across Gravity Research, generally, the firm looks for three "pillar gifts" in you, and everyone else. In all of us, these are more aspirational than actual, but they are central in our intentions –

• Force of Ideas: At the center of Gravity Research's work are the ideas within our work. We believe that ideas—the good and not—have consequences. Our ultimate objective is to bring rigor, insight, and intellectual honesty to the goal of separating the bad from the good, and giving voice, argument, and flight to maintaining the latter.
• Spirit of Generosity: Gravity Research seeks in its ranks a spirit of generosity: a natural disposition in each colleague toward service and selfless conduct. Our writing should be cut from the same cloth—critical on the merits, but informed by charity and forbearance in measuring motive and personal character.
• Radical Responsibility: We give our people a lot of responsibility early on, and our top performers embrace it. We believe in holding ourselves and our colleagues accountable, taking ownership over big things, striving for excellence, and celebrating success.

Gravity Research is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.