Technical Support Phone Agent

*Department:*
12356 Enterprise Corporate - IAS Service Center Technology

*Status:*
Full time

*Benefits Eligible:*
Yes

*Hou*
rs Per Week:****
40

*Schedule Details/Additional Information:*
6a-3p (Wednesday-Sunday)

Pay Range
$ $35.50

*Job Summary*
Performs maintenance, troubleshooting, research and fact finding to respond to hardware, software, network (data and voice) and enterprise applications issues/requests in support of patient and non-patient care areas.

*Essential Functions*

• Performs preventative maintenance, troubleshooting, and repair of general patient and non-patient care equipment/applications.
• Assists and documents routine maintenance in compliance with current policies and procedures.
• Accepts on call responsibilities, supports customer emergency issues and escalates to the appropriate person or group as needed.
• Provides basic technical in-service education for clinical and non-clinical staff in the operation and maintenance of equipment.
• Assists in various projects involving department moves and equipment installations.
• Assists with management of inventory levels for break/fix and spare equipment/parts, ensuring proper tracking.
• Performs and documents department inventory.

*Physical Requirements*
Work is subject to high-level visibility through exposure to patient population and to administration. Must work in patient care areas independently under stressful conditions. Must be able to lift/carry up to 35 lbs. Continuous standing and walking is required. Exposure to electrical hazardous equipment and potential biohazards exist. This position requires routine on-call responsibilities, due to schedules and support needs within the System. Must have reliable, personal transportation for daily trips to and from facilities, and also be able to carry equipment in personal automobile between facilities. This position must meet Defensive Driving Class and Motor Vehicle Report screening for certification to drive the company vehicles.

*Our Commitment To You:*
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

*Compensation*
Hourly base pay: $23.65-$35.50

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

*Benefits And More*
Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

*Education, Experience And Certifications*
High School Diploma or GED required; Bachelor's Degree in Computer Science, Business Administration, or related field preferred.

*Compensation*

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

*Benefits And More*

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

*About Advocate Health*
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Technical Analyst - Associate