Current jobs related to Services Supervisor - Minneapolis, Minnesota - Fluid Interiors, LLC

  • Janitorial Supervisor

    2 weeks ago

    Minneapolis, Minnesota, United States Victory Building Services Full time

    Victory Building Services is a locally owned business who is finding new opportunities for growth every day.We are continually looking for passionate and hard working individuals to join our team and collaborate, build, and grow with us. We operate in a fast paced atmosphere with a "team first" mentality.Currently we are looking for an experienced...

  • Customer Service Supervisor

    52 minutes ago

    Minneapolis, Minnesota, United States PetSuites Full time

    Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family membersCompany Overview:Our Pet Resort is part of a larger company called National Veterinary Associates ("NVA") that is...

  • Supervisor Patient Services

    2 hours ago

    Minneapolis, Minnesota, United States Tactile Medical Full time

    OverviewThe Supervisor Patient Services plays a vital role in ensuring the smooth and efficient operation of their assigned patient service team. This position is responsible for supervising, overseeing the day-to-day operations, and maintaining a high standard of customer service and patient satisfaction. The Supervisor Patient Services collaborates with...

  • Service Desk Supervisor

    3 hours ago

    Minneapolis, Minnesota, United States FORTÉ Full time

    At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and...

  • Maintenance Supervisor

    1 hour ago

    Minneapolis, Minnesota, United States Hayes Gibson Property Services Full time

    :Principal Objective of the Position: This position is the senior level maintenance person overseeing various sites and is responsible for the overall maintenance of the sites including planning, coordinating, budgeting, organizing and maintaining the physical needs of the sites. This person will perform and direct other maintenance personnel in the repair...

  • Supervisor Environmental Services

    28 minutes ago

    Minneapolis, Minnesota, United States Lifespace Communities Full time $55,900 - $76,800

    Community: Friendship Village of BloomingtonAddress:  8100 Highwood DriveBloomington, Minnesota 55438Pay Range $55,900.00-$76, AnnualLive your purpose.  Grow your career. Thrive through teamwork. Create meaningful, personalized experiences.At Lifespace, team members are at the center of delivering a purpose driven experience for our residents We provide an...

  • Maintenance Supervisor

    28 minutes ago

    Minneapolis, Minnesota, United States Hayes Gibson Property Services LLC Full time

    Principal Objective of the Position: This position is the senior level maintenance person overseeing various sites and is responsible for the overall maintenance of the sites including planning, coordinating, budgeting, organizing and maintaining the physical needs of the sites. This person will perform and direct other maintenance personnel in the repair...

  • Patient Care Supervisor

    2 weeks ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Job OverviewM Health Fairview University of Minnesota Medical Center, located on the East Bank of the Mississippi River in Minneapolis, is looking for dedicated Patient Care Supervisor to help lead the  Emergency Room and Outpatient Observation teams Are you ready to join this exciting group of people?The Emergency Room Patient Care Supervisor is...

  • Clinic Services Supervisor II

    10 minutes ago

    Minneapolis, Minnesota, United States University of Minnesota Physicians Full time $64,335 - $93,288

    Why M Physicians? The Masonic Institute for the Developing Brain (MIDB) offers a unique and innovative environment focused on advancing brain health in children across their lifespan. As a one-stop clinic and research location specializing in pediatric neurobehavioral conditions, MIDB merges cutting-edge clinical care with research to inform best practices...

  • Warehouse Supervisor

    4 hours ago

    Minneapolis, Minnesota, United States Espresso Services Inc Intermix Beverage Full time

    ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Intermix Beverage, our product division, was created to offer a full circle consumer experience. The goal is to help customers serve a high-quality and consistently prepared coffee beverage.This...

Services Supervisor

8 hours ago

Minneapolis, Minnesota, United States Fluid Interiors, LLC Full time

The Services Supervisor is responsible for leading a best-in-class service response team. This role is responsible for delivering Fluid Level experience through efficient processes, best practices, and engagement of local service providers (LSPs) and subcontractors. This position looks for innovative opportunities that align with Fluid's strategic initiatives as this team grows. This position will report to the Director of Corporate Accounts and focus primarily on delivering services to the United Health Group (UHG) customer. 

Responsibilities and Duties:

Internal 

  • Directs daily work and manages workload of Coordinator team assigned to this account(s) including directing any temporary/admin resources.
  • Onboard and train new team members, including new hires or existing staff that transition to support the account(s).
  • Provides back-up coordination efforts when necessary.
  • Functions as subject-matter expert on Fluid and Customer processes as well as the technology and systems used.
  • Responsible for documentation of key processes with regular updates to support ongoing team training.
  • Ensures service work order accuracy, completeness and timeliness including timely invoicing.
  • Ensures response times are maintained and documented per customer contracts.

External 

  • Manages escalated issues from the coordination team and LSPs. Brings critical issues to Services Leadership and Director of Corporate Accounts.
  • Responsible for ensuring all relevant data is collected to support reporting requirements and LSP performance metrics for quarterly business reviews (QBRs).
  • Communicate regularly with LSP partners to ensure smooth execution of requests.
  • Endures LSP deliverable quality and response times are maintained by customer contracts.
  • Stays up to date on subcontractor rates, resources, and quality of work.

Best Practices

  • Help execute strategic technology and system improvements specific to the team including:  Airtable development, training and integration internally and with LSP partners.  Fluid Digital Strategy including ERP and other systems
  • Evaluates current processes and systems for opportunities to improve. Works with the team and leadership to facilitate approved changes. Creates and maintains efficient workflow processes and standard work documents.
  • Meets regularly with LSP partners to solicit two-way feedback as well as adherence of contractual requirements. 
  • Partner with Project Services Manager to ensure continuity of service approach and engagement on strategic initiatives. 
  • Responsible for tracking and analyzing errors including looking for trends and recommending mitigating measures.
  • Participate in review of account financials to help identify where improvements can be made to increase profitability of service requests.

Requirements

Qualifications & Skills

  • 2-year Associate's degree preferred but not required
  • Strong written and oral communication skills
  • Advanced skills in MS Office highly desired
  • Excellent time management skills
  • Ability to multi-task
  • Organizational and prioritization skills
  • Process-oriented
  • Ability to communicate effectively
  • Excellent customer service skills

Requirements

  • 2-3 years of progressive experience in operations, labor partnering and estimating.
  • 2-3 years of experience in contract furniture and project execution. 
  • Must be able to lift a minimum of 15 lbs.
  • Must be able to pass a criminal background screening.
  • Must have a valid driver's license.