Client Account Associate

3 days ago

Irving, Texas, United States Everlasting Specialized Marketing Full time

We believe in building connections that matter. We're looking for a detail-oriented Client Account Associate to join our vibrant team. In this Client Account Associate role, you'll be the heart of our partnership with AT&T, nurturing client relationships, coordinating service activations, and ensuring every data is handled with care.

As a Client Account Associate, you'll have the opportunity to be the welcoming voice for our clients, guiding them with care through the full suite of AT&T services. The Client Account Associate will be the friendly expert they rely on for answers, using our tools to track their journey and ensure everything is perfectly documented.

Key Responsibilities of the Client Account Associate

  • Initiate conversations with customers in person regarding activations and account updates for AT&T services.
  • Engage directly with customers, respond to inquiries about AT&T's product suite, provide accurate information, and escalate more complex service issues to the appropriate internal support teams when required.
  • Maintain detailed CRM records of customer interactions, service activations and account changes, ensuring visibility for campaign tracking and performance reporting.
  • Coordinate with internal teams to ensure timely delivery of services, verify required documentation, and resolve any delays across AT&T's platforms.
  • Analyse customer usage patterns and feedback during face-to-face conversations, and recommend bundled upgrades, retention strategies or service enhancements aligned with AT&T's roadmap and customer needs.
  • Support outreach and promotional campaigns, prepare service materials, verify customer eligibility, assist with logistics of in-person campaign execution, and contribute to driving sales opportunities.

Minimum Qualifications of the Client Account Associate

  • High school diploma or GED preferred.
  • Experience in account support, customer service, or sales operations, ideally within telecom.
  • Strong communication and problem-solving skills, with the ability to guide clients through AT&T service options and resolve basic technical or account-related issues.
  • Experience maintaining accurate data for account tracking, activation forecasting, and campaign performance metrics.
  • Detail-oriented and dependable, able to follow structured workflows and meet performance benchmarks in fast-paced, goal-driven environments.

Job Type: Full-time

Pay: $47, $56,697.88 per year

Work Location: In person

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