Admissions Director for Centralized Admissions

1 day ago

Toms River, New Jersey, United States Complete Care Full time

Complete Care Management is a premier provider of skilled nursing and rehabilitation services, proudly managing over 80 facilities across seven states. Our centralized admissions office in Toms River, NJ, plays a vital role in ensuring seamless transitions for residents and families into our facilities. We are seeking a dynamic
Admissions Director
to help oversee centralized admissions, ensuring efficiency, accuracy, and compassionate service throughout the admissions process.

Position Overview:
The
Admissions Director
for Centralized Admissions will oversee all operations related to the intake and admission process for prospective residents across our facilities. This individual will manage a team, build relationships with referral sources, ensure compliance with regulations, and maintain exceptional service standards that align with Complete Care's commitment to excellence.

Key Responsibilities:

  • Oversee the entire admissions process, from initial inquiry to resident placement, ensuring a smooth and efficient workflow.
  • Ensure timely responses to inquiries from hospitals, healthcare providers, and families.
  • Work collaboratively with facility staff to coordinate and confirm placements.
  • Build and maintain strong relationships with referral sources, including hospitals, social workers, and case managers.
  • Represent the company professionally to external stakeholders to enhance reputation and trust.
  • Ensure all admissions processes comply with state and federal regulations, as well as company policies.
  • Monitor and audit admission records for accuracy and completeness.
  • Address and resolve issues related to denied or pending admissions.
  • Analyze admissions data to identify trends, challenges, and opportunities for improvement.
  • Collaborate with leadership to develop and implement strategies to meet occupancy and revenue goals.
  • Prepare and present reports on admissions metrics to the executive team.

Qualifications:
Education & Experience:

  • Bachelor's degree in healthcare administration, business, or a related field preferred.
  • Minimum of 5 years of experience in admissions, preferably in a healthcare or skilled nursing setting.
  • Proven experience in team management and leadership.
  • Strong organizational and multitasking abilities in a fast-paced environment.
  • Exceptional communication and interpersonal skills to effectively interact with families, referral sources, and internal teams.
  • Proficiency in CRM software, electronic health records (EHR), and other admissions-related systems.
  • Analytical skills to evaluate data and drive decisions.
  • In-depth knowledge of healthcare regulations and skilled nursing admission protocols.
  • Compassionate, patient-centered approach to admissions.
  • Results-driven with a focus on achieving organizational goals.
  • Collaborative and able to work effectively with diverse teams.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Paid time off and retirement savings plan.
  • Opportunities for professional growth within a dynamic organization.

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