Customer Service Associate

19 hours ago

Idaho Falls, Idaho, United States Duck Donuts Full time

Job Overview

​As a Team Member, you'll be the heart of our shop, responsible for creating the warm, delicious, and customized donuts our customers crave. This is a fast-paced role that involves hands-on food preparation, direct customer interaction, and ensuring the shop runs smoothly. If you thrive in a positive, team-oriented environment and are ready to be trained in the art of donut making, we want to meet you

​Key Responsibilities

​This position involves three main areas of responsibility, so you'll enjoy a variety of tasks throughout your shift:

​1. Donut Production & Prep

  • ​Master the process of making our fresh, warm donuts from start to finish.
  • ​Prepare and mix all glazes, icings, and toppings.
  • ​Decorate and finish donuts to order, following our unique customization process.
  • ​Ensure all food preparation areas and equipment meet strict health and cleanliness standards.

​2. Customer Service & Cashier

  • ​Greet customers warmly, take their customized orders accurately, and process payments using our POS system (cash register).
  • ​Answer customer questions about ingredients, flavors, and pricing.
  • ​Package orders neatly and efficiently, making sure every customer leaves happy.

​3. Store Operations

  • ​Maintain the overall cleanliness and organization of the front counter, dining area, and restrooms.
  • ​Stock and organize all ingredients, supplies, and retail items.
  • ​Support your teammates and communicate clearly during busy rushes.

Basic qualifications

  • Strong communication skills with a focus on customer service excellence
  • Basic math proficiency for cash handling and transaction accuracy

Preferred qualifications

  • Previous experience in retail sales or customer service roles
  • Supervising experience is a plus, showcasing leadership potential
  • Familiarity with grocery store operations and merchandising strategies

Why you'll love it here

We believe in empowering our employees to thrive both personally and professionally. Our commitment to your well-being is reflected in our supportive culture that values growth, teamwork, and innovation.

Our benefits include:

  • Competitive pay structure that rewards your hard work
  • Employee discounts that make shopping even more enjoyable
  • Resources for financial savings and retirement planning
  • Comprehensive support for your physical and mental health

About us

Join our dynamic team where we are passionate about providing top-notch service in a friendly environment. We strive to create an inclusive atmosphere that celebrates diversity while delivering quality products to our valued customers. Together, we can make a difference in every shopping experience

Job Types: Full-time, Part-time

Pay: From $8.30 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Vision insurance

Ability to Commute:

  • Ammon, ID Required)

Ability to Relocate:

  • Ammon, ID 83406: Relocate before starting work (Required)

Work Location: In person

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