Associate Customer Success Manager

Department: CTE (career technical education) Revenue Team

Supervisor: VP Sales/ Director of Customer Success

Location: On-site in either Lexington, KY, or Idaho Falls, ID: We strongly prefer Idaho Falls and Lexington candidates for in-office collaboration, but we reserve the right to consider exceptional remote candidates based on business need.

About Stukent

At Stukent, our mission is simple but powerful: Help educators help students help the world. We are a fast-growing Edtech company poised to transform the classroom. We build first-in-the-world Simternships and cutting-edge digital courseware that give students the real-world skills they need to launch their careers. We're a partner to thousands of educators worldwide in both higher education and high school. If you're passionate about making a tangible impact on education, you've found the right place.

The Role

In our CTE division, we know that when we take care of teachers, good things happen for students. That's where you come in. 

We're hiring an Associate Customer Success Manager (aCSM) to serve on the front lines of the teacher experience. This person is motivated by solving problems for teachers and making sure they are set up for success, driving long-term usage, retention, and revenue.

The ideal candidate is humble, hard-working, a self-starter, and an excellent communicator. They are driven to improve the teacher experience and obsessed with learning and sharing insights. They are persistent and perceptive, collaborative and kind, detail-oriented and diligent, strategic, and thrive in a collaborative, fast-moving environment. Most importantly, they embrace learning, deliver results, work hard, and have fun along the way

As an aCSM in the CTE division of Stukent, your ultimate goal is teacher retention and upselling. You will develop strong relationships with teachers by leading onboarding, training calls, tracking product usage, managing the renewal process, and resolving teacher issues throughout the year.

The aCSM plays a crucial support role on the regional Customer Success team by handling smaller renewals (1–2 school districts), onboarding teachers, and taking on key administrative and project-based work. This structure allows CSMs to focus on larger accounts while ensuring all teachers receive world-class service.

Essential Duties and Responsibilities

Renewals & Upsells

• Identify and manage renewal opportunities for small 1-2 school districts.
• Work to upsell and expand in Districts where we have the opportunity to provide more products or support more schools.
• Prepare and send renewal quotes, ensuring timely follow-up.
• Conduct renewal calls to assess likelihood of renewal and identify upsell opportunities.
• Process purchase orders and ensure smooth product access for teachers.
• Build strategic and meaningful relationships with teachers and administrators to strengthen  retention and growth.

Teacher Training & Onboarding

• Conduct onboarding calls and training sessions for teachers in smaller schools/districts.
• Respond promptly and professionally to teacher questions, and escalate complex issues to the CSM when needed.
• Conduct video calls to onboard / train teachers, and respond promptly and professionally when they send questions or have issues.
• Support teachers in the chat feature provided to teachers.
• Schedule and deliver, regular trainings, check-ins, and demos.
• Daily outreach to existing teachers to manage their success with our products.
• Become a product expert in Stukent CTE resources and guide teachers effectively.
• Actively problem-solve across teams, and departments.

CSM & Regional Support

• Take on high-value projects such as Salesforce cleanup, usage tracking, and cadence management.
• Support follow-up trainings, teacher accommodations, and custom course requests.
• Collaborate with CSM's to deliver e consistent, high-quality service to all teacher in the region.
• Participate in platform cleanup, account merges, and other region-wide initiatives.
• Track and report on teacher engagement, usage, and outcomes to inform strategy.
• Perform additional responsibilities, projects, or tasks as needed to support the success of the Customer Success team and the company's mission.

Knowledge, Skills, and Abilities 

• Experience in sales or customer relationship management preferred
• Bachelor's degree preferred
• Classroom experience is a bonus
• Patience and tolerance in escalated customer situations
• Obsessed with giving teachers world-class service
• Strong computer and technical literacy
• Excellent written and verbal communication skills
• Fast and accurate typing skills
• Proficiency in Microsoft Office and Google Drive
• CRM experience a plus (Salesforce preferred)
• Excellent organizational skills
• Ability to maintain multiple requests across different communication channels
• Passion for providing teachers with world-class service

Benefits Package

• Health, Dental, and Vision Insurance
• 401(k) plan with company match
• Paid Time Off (PTO), Paid Sick Leave, and Paid Holidays
• A strong commitment to professional development and career growth opportunities
• Emphasis on work-life balance and flexibility
• A positive, collaborative, and mission-driven team culture

Equal Employment Opportunity (EEO) Statement

Stukent, Inc. is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  We believe that a diverse and inclusive team is critical to our success and mission, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.