Job File Coordinator

1 week ago

Plainfield, New Jersey, United States SERVPRO - Franklin County Full time

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance


Join our team in Union, Missouri, as a full-time Job File Coordinator

SERVPRO of Franklin County seeks a detail-orientated person who can coordinate all aspects of customer jobs from start to finish. Also, someone who demonstrates excellent communication skills as a team player and proven multi-tasker.

Primary Role: Respond to customer calls and perform services according to production guidelines while following "The SERVPRO Way" to ensure all customer needs are met or exceeded. Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordinating, and audits of jobs. Create preliminary estimates and job file backup, along with general office duties.

Other Duties:
  • Monitor job files and audit status
  • Maintain job files using company software
  • Ensure client requirements are followed
  • Review and validate initial field documentation
  • Maintain internal and external communication
  • Complete and review job file documentation for final upload and audit process 
  • Perform job close-out
Experience and Skill Set:
  • A minimum of two years of business/office experience
  • Working knowledge of current business software, e.g. Word/Excel
  • Superb customer and administrative service skills
  • Experience in writing estimates and/or job file processes a plus
  • Experience in commercial cleaning, restoration, and/or insurance preferred
  • High School diploma/GED
Job type:
  • Full-time
  • 7:30 am - 4 pm
  • Monday to Friday 
  • Overtime 
Benefits:
  • Health insurance 
  • Paid time off 
  • Dental Insurance 
  • Vision insurance 
  • 401(k) matching

Compensation:
  • Includes $16 hourly rate plus bonuses

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