Guest Services Supervisor

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Omni Hotels & Resorts is seeking Guests Services Supervisor for the beautiful Barton Creek Resort & Spa 

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni We are proud to announce that we are

ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

• Complete training of Bellmen and Doormen as directed by the Director of Front Ofice.
• Oversees and keeps on order the storage of all guest luggage.
• Ensures the cleanliness of the Bellstand, storage room, Front Drive, and lobby.
• Oversees the Maintenance of all the Bell Carts.
• Maintains an orderly shift log of all Bellstand activities including check-in, check-out, deliveries, luggage storage, mail, fax, and message deliveries.
• Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.
• Supervises Bellmen and Doormen to ensure a smooth and orderly work flow and maximum service to our guests.
• Arrange alternate luggage area space during peak bag storage times.
• All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel's facilities.
• Understand and responsible for hotel key policies.
• Responsible for handling all convention-related distributions to guest rooms.
• Greet our guests in friendly, warm manner.
• Maintaining an orderly log of fronts.
• Maintaining an orderly package log.
• Follow-up check of stored packages.
• Be familiar with Epitome and GoConcierge systems.
• Strive to improve Medallia scores.
• Be involved in resolution of as many guest's complaints as possible.
• Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.
• Provide a "Welcome Call" to guest as required by management.

• High School Diploma or equivalent.
• Prior supervisory experience required.
• Prior hospitality experience preferred.
• Ability to teach, develop, and motivate others.
• Must have the ability to multi-task.
• Excellent verbal and written communication skills required.
• Excellent customer service, communication and problem solving skills
• Previous Valet/Bellperson experience preferred
• Excellent grooming and body language to represent the brand
• Ability to work outdoors in all weather conditions
• Ability to lift, push, and pull lbs. frequently, and work on feet entire shift
• Must be able to drive manual and automatic transmission, preferred. 
• Must have a valid TX driver's license
• Must be at least 21 years of age with an excellent driving record (less than 2 moving violations in the last two years)
• If 19 and 20 years of age,  you must have held a current and valid driving license with 0 moving violations on your record
• Must be able to work a variety of shifts, including weekends and holidays

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email