Guest Service Agent

 Guest Service Agent  | Colton House HotelMaster multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can't wait to return.   Let's start off with the most important part - what's in it for you:The Perks*Eligibility of perks is dependent upon job status Hourly Pay Range: $18 to $19 DOETip/Tip Pooling EligibleGet Paid Daily (Make any day payday)Paid Time off & Holiday Pay (Because Balance Matters)Benefits - Medical, Dental, Vision, Disability, 401KHSA/FSA Plans -with employer contributionValues Based Culture (#OMGLIFE)Culture Add (Creating Space for Fresh Perspectives)Referral Bonus (Get Paid to Recruit)Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel)Employee Assistance Program"Columbia Cares" Volunteer OpportunitiesCommittee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)Task Force Work Opportunities (Grow your career in idyllic locations across the globe)Online Learning Platform to Help You GrowThird Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)Our Commitment to you:"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.What you'll do:The Brass TacksProvide stellar, engaging, and upscale service experiences for all our guests throughout their entire stay.Ensure guests are properly greeted upon their arrival with a smile and positive attitude.Establish friendly relationships with regular and/or long-term hotel guests.Handle guest inquiries and research unknown answers accurately and in a timely manner.Monitor daily bookings and ensure assigned rooms are prepared prior to check-in, including regular communication with Housekeeping, Maintenance, and Food & Beverage (F&B) teams for smooth check-ins.Perform check-in and check-out procedures, and administrative tasks including answering phones, creating reservations, and handling financial transactions.Inform guests of our hotel services, including breakfast and dining options.Concierge – stay updated on local tourist spots, including places to dine, shop, local sight-seeing, Austin area events, hair salons/barber shops, spas, etc. in order to make quality recommendations.Actively listen to and resolve guest questions, concerns, and complaints.Ensure accommodations for select guests (e.g., special needs, elderly, children, VIPs, other) receive personalized services to help them navigate a safe and comfortable stay here.Engage guests in conversation to learn more about them and their visit, in order to elevate their stay here. The goal is to make our hotel their "home away from home."Strong coordination and communication between guests and team members, as well as followup, to ensure guest concerns are resolved in a timely mannerPromote all hotel amenities, conveniences, and programs offered (e.g., food delivery, dry cleaning, events, other)Coordinate luggage collection and storage.Liaise with all departments to provide an overall comfortable guest experience.Communicate guest updates with Housekeeping team via communication tools.Show up to work on time and notify Front Desk and Front Office Manager if running late or calling out, according to Hotel policy. Other duties assigned as neededThe Nitty GrittyOpen availability to be scheduled according to business needs, including nights, weekends, and holidays.Previous hospitality or customer service experience preferred.Previous experience in cash handling & computerized Point of Sale system preferred.Strong written and verbal communication skills required.Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect  Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.