lead customer service associate-dimond

1 day ago

Anchorage, Alaska, United States Goodwill of Lane & South Coast Counties & Alaska Full time $17 - $20

Job Details
Job Location:    GOODWILL DIMOND STORE - ANCHORAGE, AK
Salary Range:    $ $19.50 Hourly

Description

Lead Customer Service Associate

Job Description

Are you ready to coach an inclusive retail team in a fast-paced environment that's always changing? Teach and model customer service skills for your team, while supporting store operations.

Job Summary

Are you ready to be a leader and invest in your future? Support an inclusive retail team in a fast-paced environment that keeps you engaged with work that's always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to make a real impact. Work in a culture of kindness and respect for employees and customers with diverse backgrounds, skills, and challenges.

Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development.

Essential Duties and Responsibilities

• Coach and lead employees, including providing training for employees, program participants, and volunteers.

• Ensure customer service excellence and a welcoming shopping environment. Effectively answer customer questions and support store operations.

• Assist with store functions, as needed, including accepting and sorting donations, preparing merchandise for sale, stocking the store, conducting sales, register duties, cleaning, and opening and closing tasks.

• Support management with operations and inventory management, count registers and deposits, and process paperwork.

Qualifications

Job Requirements

• 18 years of age or older.

• Eligible to work in the United States (must provide required documentation).

• Able to speak, read, and write in English.

• Pass a criminal background check (some records are acceptable).

• Pass a drug screening for all federally controlled substances, including cannabis (THC).

• Skills in math to accurately count cash.

Experience

• Minimum six months related experience.

• Experience at Goodwill, including tenure, training, and development, may be weighted or preferred.

Certificates, Licenses, and Registrations

• CPR/First Aid/AED certification or ability to become certified.

Physical Demands of Work

• Frequently lift 10-35 pounds and/or move up to 100 pounds with assistance.

• Stand and walk.

• Speak and hear.

• See things close and in color, adjust focus, with peripheral vision and depth perception.

• Use hands to feel objects, tools, or controls, and reach with hands and arms.

• Use telephone, cash register, handheld pricing/tagging machine, paper, pens, and other office and retail equipment.

• Ability to perform the essential duties of the positions, with or without reasonable accommodations.

Work Environment

• Indoor and outdoor at warehouse, store sales floor, office, production area, and surrounding grounds.

• Limited hazards due to lifting, pulling, and pushing merchandise by self or others.

• Potential exposure to dust or airborne particles and outside weather conditions.

• Fluctuating temperatures based on work location.

• Noise level is usually loud.

• Hectic and fast-paced, with frequently short deadlines.

• Regular instances of critical and unusual situations.

Work Hours

In addition to weekdays, must have availability on weekends, evenings, and holidays.

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