Microsoft Windows Field Deployment Technician

Job Summary:

As a Microsoft Windows Field Deployment Technicianon our project, you'll work as a team member supporting the VA's EHR deployment and training project. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. This position is located on-site at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for occasional weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week as needed.

Required Qualifications;

• Minimum of 1-year experience in imaging and installing computer equipment
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
• Must have personal transportation available during work hours
• Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
• Will frequently need to be able to push carts carrying equipment
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Experience with conducting routine system administration tasks and logging data in system admin logs
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
• Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
• HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor's degree in IT, CS, EE, IS and 1 year of experience

Preferred Qualifications:

• Experience with the ServiceNow ticketing system a plus
• Experience with the VA
• Public Trust clearance
• Experience with Microsoft windows desktop deployments
• Experience as IT helpdesk Tier 1 or 2

Compensation:

$45,000-$50,000 annually, plus benefits, including medical/dental/vision coverage, PTO and a partial 401k match.

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

ThunderYard Solutions is proud to be an Equal Opportunity Employer. We don't just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our community, and our customers. All applicants will be considered for employment without discrimination of race, color, religion, or belief, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, protected veteran status, family medical history or genetic information.

Job Type: Full-time

Pay: $45, $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: Hybrid remote in Cleveland, OH 44106