IT Specialist, Community Aide

THIS IS A NON-CIVIL SERVICE POSITION
 

Salary Range:    

$15.00- $30.00 Hourly
 

Starting Pay:    

$25.00 Hourly

Get to Know Us  
Welcome to the City of Baltimore Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:

Job Summary   
Baltimore City Department of Recreation and Parks is seeking an IT Specialist to provide support by giving technical assistance and support to the agency's systems users.  The IT Specialist will work a conventional work week, Monday – Friday between the hours of 10 a.m. – 6 p.m.; some weekends maybe required. This a temporary position; the incumbent for this position shall not exceed two years of temporary employment.

Essential Functions     
The following examples illustrate the scope of work for this position.  This list is not inclusive

• Installs, tests and replaces memory, disk storage, network, video, adapters, circuit boards and internal components and peripheral devices in microcomputers and workstations.  
• Installs and configures business or educational software on computers, according to standard procedures.
• Responds to user inquiries regarding the use of common software and network procedures and may assist in the staffing of a Help Desk. 
• Investigates error situations and minicomputer or microcomputer or microcomputer malfunctions; resolves or refers to supervisor or vendors; performs minor maintenance.
• Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments.  
• Manages small projects efficiently by defining objectives, allocating resources, and monitoring progress to ensure timely completion.   
• Collaborate with cross-functional team members across multiple domains, of Provides telephone, in-person and online support to end-users.      
• Develops knowledge of systems software by studying technical manuals and by observing software  
• Supports mobile devices and has knowledge of multiple OS versions such as Android OS and Apple IOS and mobile apps

Minimum Qualifications
 

Education: Graduation from an accredited high school or possession of a GED Certificate and completion of a certification program at a recognized college or technical institute in computer information systems or in computer repair.
 

AND
 

Experience: Have one year of experience in the installation, maintenance and repair of IBM-compatible personal computers or business workstations, including the installation and testing of network interface adapters may be substituted for completion of a certification program at a college or technical institute.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities     

• Knowledge of computer hardware, including processors, memory, disk storage systems, modems, and network adapters.
• Knowledge of networking concepts and operating systems, including security systems and transmission protocols.
• Knowledge of common business software, including word processing, spreadsheet, database and graphics software. 
• Ability to train others in the use of common business software and computer procedures. 
• Knowledge of iPhone operating systems, troubleshooting techniques, update procedures, and device compatibility to efficiently support and maintain iPhones across various domain
• Knowledge of common project management metrics and procedures

Additional Information

Background Check 
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

Probation    
All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Financial Disclosure
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER