Senior Business Analyst

Title: Senior Business Analyst

Location: Raleigh, NC

Duration: Long Term

Job Description:

The NC Department of Health and Human Services – Information Technology Division (ITD) seeks a Senior Business Analyst to support business case analysis, process reengineering and requirement gathering activities for DCDEE EEIS Project.

The NC Department of Health and Human Services – Information Technology Division (ITD) seeks a Senior Business Analyst to support business case analysis, process re-engineering and requirement gathering activities.

RESPONSIBILITIES

• Conducts stakeholder analysis

• Conducts market research and analysis

• Identify and document detailed current and future state process workflows using BPM standards

• Develops Context diagrams, functional decomposition, and process workflows

• Document gap analysis and Develops the following documents: business process models, use cases, wire-frames, entity relationship diagrams, data dictionaries, system context diagrams

• Gathers, develops, documents and validates business, functional and technical requirements and maintain Requirement Traceability matrix

• Build Business, stakeholder, solution and transition requirements

• Prepare and maintain documentation and artifacts including analysis, reports and user documentation in accordance with PMO PM and BA methodology

• Works with Project Managers, Portfolio Managers, developers, and end users to ensure application designs meet business requirements

• Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required

• Perform functional, integration testing UAT support, including developing test scenarios and cases

• Support required system go-live activities

• Authors and prepares meeting minutes to be distributed to a variety of audiences

• Creating User stories and acceptance criteria and authors other Agile documents and deliverables

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:

• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications

• Strong writing and communication skills and can build relationships with both their team members and clients

• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills

• Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors

• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles

• Ability to prepare and present oral and written documents clearly and concisely

• Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK Guide and Standards

• Experience working with customers to advise on strategies, alternatives and the implications of specific application customization and interface designs

• Possess a high-level understanding in the areas of application programming, database and system design

• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines

• Understanding of Software Development Lifecycle (SDLC) concepts and process

• Knowledge of and experience with IT Service Management best practices and principles

• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project

• Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups

Required / Desired Skills

Skill Required / Desired Amount of Experience

7 years of extensive knowledge of business system analysis techniques and testing methodologies

7 Years demonstrated experience in gathering business requirements and development of business rules and process flow.

7 Years of proven experience with business process design and definition

7 Years experience with Business Analysis methodologies and problem solving

7 Years extensive experience in using JIRA

7 Years extensive experience in using Confluence

7 Years Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project

7 Years Excellent communication skills (both verbal and written)

7 Years Experience in development of procurement related documents including RFP and evaluation criteria.

7 Years demonstrable analytical skills and an attention to detail.

7 Years extensive experience in collaborating with Product Owners and other stake holders to derive Business Requirements

7 years excellent creative thinking and problem-solving skills Proactive, quality oriented, with demonstrated leadership and team building skills.

7 Years of Knowledge Creating Sequence Diagram and flow charts

7 Years Experience working for State government

Highly desired - Knowledge of Salesforce platform

Desired - Healthcare related experience

Highly desired - Salesforce Certified Business Analyst