Business Systems Analyst

Job Type

Full Time

General Description

We are seeking a Business Systems Analyst (BSA) to join our Digital Banking Transformation team. This role is critical in supporting strategic initiatives and product development within a highly regulated, complex, and fast-paced banking environment. The BSA will work closely with the Product Owner and cross-functional teams to drive transformational projects, ensuring that business needs are deeply understood and translated into effective system solutions. This role influences short-term process improvements, mid-term project implementations, and long-term strategic transformations. Performance is measured through project milestones, stakeholder satisfaction, and user adoption metrics. You'll be part of a team driving digital transformation in banking, with the opportunity to shape impactful solutions that improve customer experience and operational efficiency.

Essential Duties and Responsibilities

• Collaborate with stakeholders to uncover and document detailed business requirements. Ensure clarity and completeness to support development and planning.
• Analyze current business processes (e.g., account management, payments, branch operations) and identify opportunities for optimization.
• Partner with IT and architecture teams to design solutions aligned with business goals and user needs.
• Ensure systems meet regulatory and security standards. Implement controls to safeguard data and system integrity.
• Use analytical tools to monitor performance, generate insights, and support decision-making.

Education

Bachelor's Degree in Business Administration, Computer Engineering, Computer Science or related fields.

Experience

At least three (3) years of experience in business systems analys preferably at a Financial Institution.

Certifications/Licenses

Certifications are not required but, highly desirable.

Business Analyst Certification

Knowledge, Skills and Abilities

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business's management.
• Strong technical acumen: knowledge of Project Coordination, Digital Banking, and Information Technology concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills, strong ability to communicate ideas (storytelling). Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, summaries, and reports for all audiences
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
• Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization's policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MSO 365 (Excel), JIRA, Confluence, and SQL . Experience with data management tools such as Power Pivot and Power BI, among others is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations

Puerto Rico

Work Schedule

Hybrid

 Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee's objectives within the performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
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