Wireless Retail Sales Manager

Wireless Retail Store / Sales Manager

Cellular World | AT&T Authorized Retailer

$55,000 - $70,000 annually includes sales commissions and bonuses

Cellular World, an AT&T Authorized Retailer, has immediate opportunity as a Wireless Retail Store / Sales Manager. We are looking for experienced sales managers who can lead, inspire and motivate a sales team to greatness

The Company:

Cellular World is a fast-growing AT&T Authorized Retailer based in Texas. With over 120 locations throughout the United States, we pride ourselves on offering our wonderful AT&T customers World Class customer services. At Cellular World, we understand it takes dedicated and passionate people to deliver great customer service. This is why we are dedicated to the personal and profession growth and well-being for each of our fantastic team members.

The Role:

As a Wireless Retail Store / Sales Manager, your goals are to ensure the store delivers an excellent customer experience using the Cellular World's 5 Key Behaviors, exceed sales metrics, manage and protect company assets and increase profitability all while developing your team to be best in class.

Job Benefits:

• Strong Base Pay with commissions and sales bonuses every month
• Industry training with initial training pay
• Tenure Increase Program
• PTO Accrual
• Overtime pay
• Growth Opportunities
• Medical/Dental and Vision benefits options
• Long-term and short-term disability insurance benefits options
• 401(k) plan with a company contribution

Cool perks:

• An incredible employee discount not to exceed 57% on up to 5 lines on AT&T's premium wireless service.
• Huge discounts on accessories and additional AT&T products and services allows you access to the latest and greatest, trending gadgets.
• A new hire budget to spend on a wide range of Team Color apparel.

Responsibilities:

• Drive sales and customer satisfaction using the 5 Key behaviors.
• Meet and exceed monthly sales goals. Achieve personal sales goals as well as assist employees with closing sales and customer service.
• Observe customer experience to determine the focus of 6 steps sales process.
• Ensures proper opening and closing of the retail location with completion of all open/close procedures.
• Training – ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
• Inventory – Manage the order, receiving, discrepancies, and complete daily, weekly, and month-end counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide continuous coaching to sales associates in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote learning and growth of sales associates. Recognize your top performers and your lower performers to improve.
• New Hires- Review resumes, perform initial phone screens, in-person interviews and complete on-boarding paperwork.
• Conducts regular staff meetings to communicate promotions, goals, trends and other relevant information.
• Ensure proper merchandising within the store, including product placement, display, and brand compliance per AT&T requirements.
• Develop and maintain relationships with co-workers and consumers.

Requirements:

• Previous retail or customer service management is required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full time, weekends and during peak retail selling periods. Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Bilingual; Spanish speaking preferred.
• Enjoy working in a team environment & engaging consumers. Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Reliable transportation.
• Must be at least 18 years of age.
• Must be able to pass background.

We are an equal opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.