Receptionist

Priority Dispatch is seeking a friendly, dependable, and professional Receptionist to provide exceptional front desk support. If you enjoy solving problems, connecting with people, and staying organized, this could be the opportunity for you Come see why our company has been voted as a top place to work in Utah for the past 5 years running

We offer benefits that include medical, dental, vision, legal, and pet insurance, 401K and company contributions, PTO, short and long term disability, life insurance, and more Come see why our teams love to work here This role is based in downtown Salt Lake City, UT, and will be working onsite in our office.

Summary:

We are seeking a professional and friendly Receptionist to join our team and serve as the first point of contact for our organization. The Receptionist is responsible for managing a multi-line phone system, directing incoming calls to the appropriate departments or individuals, and providing general administrative support. The Receptionist is also responsible for checking in visitors, directing them appropriately, and ensuring all coordination and communication with teams and guests is clear and accurate.

Responsibilities:

Phone & Communication Management

• Answer and direct incoming calls using a multi-line phone system
• Take accurate messages and ensure timely delivery
• Provide basic information to callers regarding company services, hours, and location

Front Desk & Visitor Support

• Provide accurate information to callers and visitors
• Manage the front desk area to ensure a clean and organized environment
• Receive and distribute mail, packages, and deliveries
• Greet and assist visitors, clients and vendors in a professional and courteous manner
• Maintain visitor logs and issue visitor badges when required
• Notify staff of guest arrivals and ensures proper check-in procedures are followed
• Coordinate with internal departments to ensure smooth communication flow
• Assist with workplace safety procedures, including coordinating with management during fire drills and supporting building evacuations to ensure employee and visitor safety
• Assist with building safety by monitoring security feeds for each floor and promptly reporting any concerns as needed

Administrative Support

• Assist with administrative tasks
• Receive, sort, and distribute incoming mail and packages
• Other duties as assigned

Customer Service and Professionalism

• Maintain confidentiality and handle sensitive information appropriately
• Handle inquiries and resolve minor issues or escalate as appropriate
• Support company culture by fostering a positive and inclusive environment

Qualifications:

• Associate degree or equivalent experience
• Previous experience in a receptionist or front desk role, especially with phone systems
• Proficiency in Microsoft Office Suite (Word, Excel, Teams, and Outlook)
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Professional appearance and demeanor
• Ability to remain calm and courteous under pressure
• Familiarity with scheduling software or CRM tools
• Knowledge of basic office safety and emergency procedures

Physical Requirements/Essential Job Functions:

• Accurately directing calls, messages, mail, and packages to intended receivers
• Providing accurate and clear information to visitors and guests
• Assists with various errands
• Clear communication and coordination with internal teams
• Prolonged periods of sitting at a desk and working on a computer
• Communication in person, over the phone and in virtual meeting settings
• Lifting and carrying 25-30 pounds occasionally

Our Company: Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc. Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Emergency Priority Dispatch System approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA software, as well as a card-set version, AQUA quality improvement software, training, consulting, and Academy accreditation support.