Records Clerk

Job ID59622LocationProfessional & SupervisoryFull/Part TimeFull-TimeRegular/TemporaryRegularABOUT THIS POSITIONPhoenix is the 5th largest city in the country, serving as Arizona's center of government, commerce, and culture. It is emerging in the new economy with strength in high technology, manufacturing, bioscience research, and advanced business services. Phoenix is a young, progressive city, brimming with sports and cultural attractions, distinctive restaurants, fascinating museums, diverse residential options, and endless outdoor opportunities.Records Clerks perform in-person, clerical functions, which may vary based on assignment. The Ideal Records Clerk should have a willingness to learn, be technology savvy, and be able to think critically. This customer service position assists with internal and external customers in a busy front counter environment, as well as via email and telephone. This position also performs data entry using a records management database, physical record keeping and filing, and payment processing. Duties include but are not limited to reviewing documents for completeness and accuracy; retrieving a large volume of material; researching electronic, microfilmed, and paper documents that may be historical or complex; classifying, correcting, indexing, filing, storing, and scanning documents into a document/records management system.Other duties include:Customer service contact over the telephone, internet/e-mail, and in-person.Operating computers to perform query and data entry functions.Responding to information requests.Processing registration forms and accepting legal claims against the City.Recording documents with the Maricopa County Recorder's Office.IDEAL CANDIDATEAbility to think critically, follow procedures and know when to ask for assistanceAbility to provide effective customer service in an active public counter environment.Ability to answer a large volume of calls.Ability to perform cash handling duties accurately.Ability to multitask with competing priorities.Strong computer skills and data entry skills.Strong attention to detail in reviewing documents for completeness and accuracy.SALARYPay Range: $ $27.49 per hour.Hiring Range: $ $22.61 per hour.Pay Range Explanation:Pay range is the entire compensation range for the position classification.Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.Internal Only: Please understand that this is pay grade 333. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.Promotions occur when the last two digits of the pay grade increase.Demotions occur when the last two digits of the pay grade decrease.Lateral transfers occur when there is no change to the last two digits of the pay grade.When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.BENEFITSA comprehensive benefits package is offered which includes:Traditional pension with employer and employee contributions,for more details: Pension Information401(a) and 457 plans with employer contributionsChoice of generous medical HMO, PPO, or HSA/HDHP plansMedical enrollment includes a monthly $150 City contribution to a Post-Employment Health PlanWellness incentive of up to $720 annuallyDental, vision, and life insurance optionsEmployer paid long-term disabilityFree Bus/light rail passTuition reimbursement program up to $6,500 per yearPaid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave daysPaid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month periodFederal Student Loan Forgiveness offered through SaviFor more details, visit: Unit 003 BenefitsMINIMUM QUALIFICATIONSOne year of clerical recordkeeping experience, including experience working with computerized records systems.Other combinations of education and experience that meet the minimum requirements may be substituted.All finalists for positions are subject to a criminal background check applicable to the department or position.For information regarding pre-screening and driving positions,- .The City job description can be found here.PREFERRED QUALIFICATIONSThe minimum qualifications listed above, plus:One or more years of experience with:Reading, interpreting and applying rules and regulations.Adobe Sign.Data entry into a database or spreadsheet applications.Sorting and scanning documents.Researching documents, contracts, and procedures.Two or more years of experience with:Microsoft suite (Microsoft outlook, excel, word).Providing in person customer service in a busy front-counter environmentProviding customer service via phone.Reviewing, proofreading and/or editing legal documents and/or contracts.Performing cash handling and banking duties.Records management experience.Experience working with contracts.Bilingual in the Spanish language.Arizona Notary.Picking up and moving items weighing approximately 20 pounds or less such as mail, supplies, and files may be required.RECRUITMENT DATESRecruitment closes October 14, 2025. All materials must be received by 11:59 p.m. on this date.This is a position-based recruitment and will not result in any ongoing eligibility list.This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.HOW TO APPLYApply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.WE ARE HERE TO HELPJob interviews may be held by video or audio conference.If you are in need of computer resources,- for free options.Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.- for more information.Explore other Employment Opportunities with the City of Phoenix.Subscribe to receive e-mail notifications about new employment opportunities.If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at or by text at You may also fill out and submit a Reasonable Accommodation Request Form.REFERENCERecords Clerk, JC:01120, ID# 59622, 10/08/25, USM, DB, Benefits:003.Building the Phoenix of tomorrow.DoWorkThatMakesPhoenixWorkCity of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.