Concierge Coordinator

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Launch your career in Facilities Management at JLL We have an incredible opportunity for a Concierge Coordinator to join our Workplace Experience team on one of our client accounts. In this role, working with the Workplace Experience Concierge Manager and being responsible for all aspects of experience focused services including soft services, amenity programming, customer experience, and day-to-day service delivery in support of the clients world headquarters office in San Francisco. Location: San Francisco, CA 94104Schedule: On-site, Monday-Friday 8:30 AM - 5:30 PMReporting To: Workplace Experience Concierge ManagerEstimated Compensation: $ $36.54 an hour, the range listed is an estimate and not guaranteed. A job offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market dataWhat this job involves: Service delivery includes, but is not limited to, reception, concierge services, amenities, wellbeing, food services, meeting & event planning, mail, print and other high touch services. The role is client facing and must be able to exhibit outstanding client service and communication skills from the C-Suite down. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused environment. The ideal candidate is a great communicator, whose intrinsic purpose is to build a sense of community, connection, and a tireless focus on delivering unique, magical, and memorable experiences that aligns with JLL & clients values and highly engaging culture.What your day-to-day will look like: Front of House Excellence - Serve as primary point of contact providing warm welcome to employees and visitors, manage check-in/out processes, maintain presentable reception areas, and deliver exceptional customer service that exceeds expectations.Workplace Experience Support - Process and manage workplace service requests via Jira tickets including events, amenities, shipping/receiving, access cards, and employee programs while ensuring timely response within one day.Administrative Operations - Provide clerical support including maintaining playbooks and trackers, managing voicemail, supporting financial reporting, and assisting with special projects as assigned.Stakeholder Collaboration - Work closely with Facilities, IT, vendors, and internal teams through weekly operations meetings to coordinate services, manage vendor performance, and ensure seamless service delivery.Active Workplace Engagement - Spend minimum two hours daily in reception and walking floors to engage employees, monitor workspace conditions (conference rooms, pantries, etc.), and proactively identify service opportunities.Risk Management & Compliance - Monitor operations for security, privacy, and safety risks; escalate issues appropriately; ensure compliance with JLL and client policies; serve as floor warden during emergencies.Continuous Improvement - Participate in training and professional development, suggest process improvements, maintain knowledge of systems and procedures, and support culture of innovation and excellence. Required Experience: High school degree or GED equivalent1+ years prior experience in workplace experience services, hospitality, events, commercial facility or property managementStrong communicator – good presentation skills and possesses strong verbal & written communication skills (English); also an active listenerDelivers results in a fast-paced environment with a record of accomplishment of initiative, integrity, and good judgment. Customer service and client facing experiencePreferred experience: Trade school, union training, military service or collegeProficient skills in G-SuiteConfluence, Jira, Coupa skills are a plusPlease submit your application with an updated resume, location, and contact information.If you're a current JLL employee, please apply using the Internal Career Site.Estimated compensation for this position:66,000.00 – 75,300.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –San Francisco, CAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tablePersonalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. 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Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. 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