Software Support Specialist

Beztak, a national Real Estate Development, Construction, and Property Management company, wants you to join our family of talented individuals. We are seeking to hire bright, dynamic leaders who have a passion for service and a commitment to excellence.

Beztak is looking to hire a Software Support Specialist to join our team. The Software Support Specialist provides direct support for the administration, maintenance, and optimization of the company's property management and operational software systems. This includes, but is not limited to, platforms such as Yardi Voyager, Knock CRM, MeetElise, HappyCo, Findigs, Clear 100, Blue Moon Leases, Portfolio Space Data Automation, Bilt Payments, and Yes Energy Management.

This position works under the direction of the Technology Support Manager, assisting with daily help desk operations, end-user support, and software rollouts. The Specialist plays an essential role in troubleshooting technical issues, maintaining user security and access, and collaborating with other departments to ensure system functionality and data accuracy.

The ideal candidate demonstrates strong technical aptitude, attention to detail, excellent customer service, and a proactive approach to problem-solving in a fast-paced environment.

ESSENTIAL FUNCTIONS:

• Respond promptly to help desk tickets, email inquiries, and support requests from associates across all business units.
• Troubleshoot and resolve software issues related to Yardi and other property technology systems.
• Maintain accurate records of support requests and resolutions within the ticketing system.
• Escalate complex or unresolved issues to the Technology Support Manager or software vendors as needed.
• Assist with user account management, including setup, permission adjustments, and password resets.
• Deliver high-quality customer service with professionalism, patience, and follow-through.

System Administration & Maintenance

• Support system configuration, testing, and updates under the direction of the Technology Support Manager.
• Monitor data integrity and system performance across all assigned platforms.
• Participate in regular audits of system access and user permissions to ensure compliance and accuracy.
• Assist in documenting standard operating procedures, FAQs, and knowledge base articles.

Software Implementation & Rollouts

• Collaborate with the Technology Support Manager and Training Department during software pilots and implementation projects.
• Provide hands-on assistance with testing, user training sessions, and system go-lives.
• Gather feedback from users during pilot phases to identify potential improvements.
• Support communication efforts and training coordination during new software rollouts or updates.
• Proactively participates in transition meetings and acquisitions/dispositions including property set up, removal, lease additions, change management, reporting changes and other activities on all managed software.

Cross Department Collaboration

• Partner with Training, Marketing, Operations, and Accounting teams to support system functionality and process alignment.
• Work closely with property and corporate associates to identify recurring system issues or enhancement opportunities.
• Assist in maintaining vendor relationships by communicating system challenges and user feedback through appropriate channels.

Team Support & Continuous Improvement

• Actively contribute to team meetings and technology discussions led by the Technology Support Manager.
• Recommend process or workflow improvements that enhance efficiency and user satisfaction.
• Stay informed on updates and new features for key systems (Yardi, Knock, HappyCo, etc.) to support continuous learning.
• Uphold company standards for service excellence, accountability, and confidentiality.

PERSONAL QUALITIES:

• Team-oriented and collaborative, with a strong desire to learn and grow.
• Demonstrates a sense of urgency and accountability in addressing support issues.
• Excellent customer service orientation with patience and professionalism.
• Resourceful, detail-oriented, and adaptable to change.
• Committed to maintaining data integrity and confidentiality.

QUALIFICATIONS AND EDUCATION:

• Bachelor's degree in information systems, Computer Science, or related field preferred.
• Minimum 2–4 years of experience supporting property management or business software systems (Yardi Voyager experience strongly preferred).
• Experience in customer service or IT help desk support role.
• Familiarity with property management platforms, CRM systems, or accounting software integrations.
• Strong problem-solving and analytical skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

BEZTAK PERKS & BENEFITS:

Beztak has an exciting, growth-focused culture, and we strongly believe in promotion from within. While certain positions require past work experience in a specific role, you don't have to have any experience in property management to join the Beztak team. Beztak culture is one that is built upon the three E's: Excellent, Ethical and Effective, and we pride ourselves on benefits programs and perks that take care of our team.

Some of our most popular benefits include:

• 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation
• Generous Paid Time Off in addition to paid company holidays and a "Float" Holiday to celebrate a day or holiday that you hold special
• Life Insurance, provided at no cost to the employee.
• Five medical plan options – several including a Health Savings Account with an employer contribution
• Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more
• Employee Referral Program
• Tuition Reimbursement Program

PHYSICAL DEMANDS

The position is required to regularly sit for long periods of time, walk, stand, climb stairs, and communicate with residents, staff, family members and the public.

WORK ENVIRONMENT

• This position typically operates indoors in an air-conditioned office, with a mixture of natural, incandescent and fluorescent light.
• You may be exposed to varying weather conditions such as heat, cold, rain, and snow is common. May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.
• You will also periodically be confined to a vehicle.

REASONABLE ACCOMODATION STATEMENT

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.