Senior Manager, Software Quality Assurance Practice

As the Senior Manager, Software Quality Assurance Practice, you will lead the strategic direction and execution of our QA discipline, fostering a culture of innovation, automation, and continuous improvement. With a strong foundation in software engineering principles and hands-on experience in test automation (Playwright), you will guide the evolution of QA into a modern, engineering-driven function. You'll collaborate cross-functionally to embed quality throughout the development lifecycle and mentor a high-performing team to deliver scalable, reliable testing solutions.

This is a remote position within the United States, with the option to work a hybrid schedule from one of our sites in Bar Harbor, ME; Farmington, CT; Gainesville, FL; New York City, NY; or Sacramento, CA, if desired. Quarterly travel is required.

What You Contribute

• Develop and implement software quality assurance strategies that support scalable, automated testing practices aligned with organizational goals.
• Lead QA resources through the full project lifecycle, ensuring timely delivery within scope and budget.
• Identify and drive process improvements to elevate the quality and efficiency of QA delivery.
• Build and maintain relationships with key stakeholders, including engineering leaders, product teams, vendors, and partners.
• Manage the QA practice budget, optimizing resource allocation to support strategic initiatives and tooling investments.
• Ensure QA practices comply with relevant regulations and standards, maintaining strong security and data protection protocols.
• Stay current with emerging technologies and testing innovations, recommending tools and frameworks that enhance automation and quality outcomes.
• Champion Agile frameworks (preferably Scrum and/or SAFe) to drive iterative development and continuous feedback.
• Apply software development methodologies and best practices to guide QA strategy and execution.
• Promote a culture of quality and agility, ensuring the QA discipline contributes meaningfully to overall project success.

What You're Good At

• Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree preferred.
• Proven experience in IT or QA management, with a strong background in software quality assurance and automation practices.
• Minimum of 4 years of supervisory experience with demonstrated success in leading high-performing technical teams.
• Deep understanding of IT infrastructure, systems, and QA best practices, including test automation frameworks and tooling (e.g., Playwright).
• Strong communication and interpersonal skills, with the ability to influence and collaborate across technical and business teams.
• Skilled in managing multiple priorities in fast-paced environments, with a calm and solutions-oriented approach.
• Strategic thinker with excellent problem-solving and decision-making abilities.

The salary range is $98,885 - $165,554. Salary will be determined based on qualifications and relevant experience.

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About JAX:

The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit ​​​​​​​.

EEO Statement:

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.