Student Support Services Coordinator

Title: Student Support Services Coordinator

Salary Range: $45,000.00

Contract Term Length: 12 Months

Standard Hours: 37.50

Work Location: On-Site

FLSA Status: Non-Exempt

College: Jefferson Community & Technical College

Campus Location: Jefferson Community College

Department: Student Affairs

Total Rewards

Jefferson Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Office of Student Support and Advocacy at Jefferson Community and Technical College (Jefferson) has an opening for a Coordinator of Student Support Services under the TRIO Student Support Services (SSS) Project Grant. The primary responsibility of this position is to assist students with removing academic and non-academic barriers and coordinate program activities towards their academic success while remaining in compliance with the federally funded SSS program.

Job Duties:

Duties and responsibilities include, but are not limited to:

• Provide direct student support services as part of the SSS team to ensure 140 students receive high quality one-on-one coaching.
• Assess students for academic, financial, and other needs.
• Problem-solve with SSS students and connect them to support services at Jefferson and in the community.
• Coordinate and present programs and seminars on topics such as career readiness, financial literacy, and time management.
• Provide academic advising and transfer coaching with each SSS student in their caseload.
• Monitor Starfish (early alert system) for notifications related to their advisees.
• Consult with faculty and other campus partners in support of SSS students.
• Maintain accurate information on student assessments, interactions, and support provided.
• Complete Jefferson-required Academic Advisor training within 60 days of employment and participate in ongoing advisor training as well as other internal and external professional development opportunities.
• Must have a valid driver's license and reliable transportation.
• Other duties as required to support a focus on student success.

Required Knowledge, Skills, and Abilities: Candidate will have strong interpersonal, verbal, written communication, and problem-solving skills. Must be able to multitask and think independently.

Minimum Qualifications:

Required Qualifications:

• Bachelor's degree in education, administration, guidance, or counseling required.
• Minimum of two (2) years of relevant professional experience working with a TRIO program or program with a similar target population.
• Experience with community engagement.

Required Management/Training:

• Experience or academic coursework in providing academic, job, and transfer coaching.
• Upon hire, must complete Jefferson's Academic Advising training within 60 days of employment.

Preferred Qualifications:

• Personal experience with homelessness, food insecurity, poverty, caregiving while working/going to school, or other barriers experienced by SSS-eligible students.

Preferred Skills and Attributes:

Must be proficient with Microsoft Office and experience with PeopleSoft or other student information systems is preferred. Candidates with higher education backgrounds are encouraged to apply.

Additional Skills Requested:

Physical Requirements:

Comfortable environment and sedentary work: no unusual physical requirements

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.