Medical Front Desk Coordinator

7 days ago

Sterling, Virginia, United States Nova Spine Center Full time $52,000 - $72,000 per year

Overview

We are seeking a dedicated and detail-oriented Front Desk Coordinator to join our team. This role is essential in providing exceptional patient service and administrative support within a medical office environment. The ideal candidate will possess strong organizational skills, proficiency in various electronic health record (EHR) systems, and a solid understanding of front desk procedures. Bilingual candidates are highly encouraged to apply.

Description

  • Greet callers and in-office patients warmly and provide courteous service.
  • Understand the responsibility of serving as the first point of contact for patients at our practice.
  • Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
  • Answers calls within three-four rings.
  • When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
  • Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.
  • Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
  • Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
  • Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
  • Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
  • Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
  • Address patient concerns efficiently and effectively.
  • Uses customer service principles and techniques to deal with patients calmly and pleasantly.
  • Other clerical duties as assigned by the office manager/administrator.
  • Some travel required between multiple locations.

Qualifications

Skills/Abilities

  • Self-starter with the ability to complete daily tasks with minimal supervision.
  • Skill in communicating effectively with patients or providers about scheduling preferences.
  • Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
  • Ability to analyze situations and respond appropriately.
  • Ability to use a multi-line phone system, including transferring calls.
  • Ability to speak clearly and concisely to be heard by callers and patients.
  • Excellent organizational and time management skills.
  • Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
  • Always maintain a professional and positive attitude.
  • Common computer skills.
  • Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

Education High school diploma or GED

Experience Two-three years of medical office experience. Previous experience of a fast-paced, high patient volume doctors office.

Job Type: Full-time

Pay: $ $27.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Language:

  • Spanish (Preferred)

Work Location: In person

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