Bilingual Collection Specialist

3 days ago

Englewood, Colorado, United States Cornerstone Capital Bank Full time

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Bilingual Collection Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at CHL and ensuring customers are educated regarding all hardship assistance options offered.

  • Compensation: $22-27/hr + bonus
  • Location: Onsite in Englewood, CO
  • Hours: Mon-Fri, 7am-4pm mst

Key Responsibilities:

  • Responsible for negotiating payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30+ days past-due
  • Maintaining an open line of communication with the borrower(s) after payment is received, allowing for early intervention and preempting future delinquencies
  • Utilize all available skip tracing tools to locate borrower whose current contact information is inaccurate
  • Manage inbound and outbound calling queues via automated calling system
  • Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
  • Perform other job-duty related issues as assigned

What you'll need to be successful:

  • High School Diploma, GED, or equivalent experience
  • Minimum 2 years of experience in mortgage servicing
  • Minimum 2 years of experience in a Collections environment
  • Bi-lingual required
  • Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
  • Solid analytical skills with the ability to exercise prudent judgment
  • Exceptional organization and time management a must
  • Comfortable being a team player
  • Strong interpersonal skills in addition to verbal/written communication
  • Ability to work through stressful situations professionally and respectfully
  • Attention to detail

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • Billing & Collection Specialist

    2 weeks ago

    Englewood, Colorado, United States Briotix Health Full time

    Company DescriptionAbout Us:Briotix Health is a leading provider of employee health and wellness solutions. Our mission is to improve the well-being and performance of workers through innovative, evidence-based practices. We focus on delivering customized services that meet the unique needs of each client we serve; ensuring healthier, happier, and more...

  • Intake Specialist

    5 days ago

    Englewood, Colorado, United States Eventide Hospice Full time

    Job SummaryWe are seeking a dynamic and detail-oriented Intake Specialist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and providers, ensuring smooth and efficient intake processes. Your energetic approach will help facilitate accurate data collection, insurance verification, and appointment...

  • Sales & Marketing Support Specialist

    1 week ago

    Englewood, Colorado, United States Consolidated Investment Group Full time

    Location:Englewood, CO or RemoteEmployment Type:Full-Time, PermanentDepartment:ELV Business ServicesReports To:Regional Membership Development ManagerTravel:Up to 25% (local and national)About the Role:Early Learning Ventures (ELV) is seeking a dynamicSales & Marketing Support Specialistto join our Membership Development team. This role is ideal for a...

  • Library Specialist

    2 weeks ago

    Englewood, Colorado, United States ARAPAHOE LIBRARIES Full time

    Library Specialist, 20 HoursInformation That Empowers. Access That Transforms.Do you believe in second chances and the power of information to change lives? Are you ready to bring curiosity, compassion, and creativity to a place where opportunities for learning can be rare, but deeply meaningful?Arapahoe Libraries is seeking a Library Specialist to support...

  • Community Engagement Specialist

    2 weeks ago

    Englewood, Colorado, United States Girl Scouts of the USA Full time

    Community Engagement Specialist Job Description________________________________________________________________________________________Job Title: Community Engagement SpecialistRegion/Location: Downtown Denver/Cherry CreekDepartment: Mission DeliveryOccupational Job Group: Specialist 2Pay Range: $20.67-$23.56 per hour.Reports To: Community Engagement...

  • Accounts Receivable Specialist

    7 days ago

    Englewood, Colorado, United States Leiters Full time

    Accounts Receivable SpecialistThis position reports to the Accounts Receivable Manager. This position is primarily responsible for credit and collections for an assigned portfolio of accounts, with a secondary responsibility for carrying out accounting and billing department functions to accomplish timely financial activities. The candidate should understand...

  • Talent Acquisition Specialist

    5 days ago

    Englewood, Colorado, United States EchoStar Corporation Full time

    Company SummaryEchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.Department SummaryThe Talent Acquisition team...

  • Leasing Specialist

    2 weeks ago

    Englewood, Colorado, United States Asset Living Full time

    Location Name: Amberley at InvernessCompany OverviewAsset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small...

  • Patient Services Coordinator

    2 weeks ago

    Englewood, Colorado, United States PT Solutions Physical Therapy Full time $19 - $21

    Why Join PT Solutions?At PT Solutions Physical Therapy, we're more than just a private practice—we're a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you'll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless,...

  • ECE After School Paraprofessional

    5 days ago

    Englewood, Colorado, United States Englewood Public School District Full time

    JobID: 2873Position Type:Support Staff/ParaprofessionalDate Posted:10/7/2025Location:Early Childhood Education at MaddoxDate Available:ASAPClosing Date:See postingEFFECTIVE: 2025/2026 school yearPosition Type: Non-ExemptHours: 3:00pm - 5:00pm Monday - Friday (10 hours/week)174 days/year, After School OnlyBenefit Eligible: No POSITION SUMMARY:This position...