Service Manager

2 weeks ago

Mobile, Alabama, United States TPI Global Solutions Full time $60,000 - $120,000 per year

Service Manager

This position will primarily be responsible for the productivity and management of the Branch including all Service Techs and mechanics, shop mechanics, parts specialists inventory and all assets. This position is also responsible for overseeing new Service Technician training. The Service Manager will be a mentor to all Service Techs and responsible for overseeing their professional development as well as the mentoring and development of existing Service Technicians.

Primary Duties and Responsibilities:

  • Management of the day-to-day operations of the Branch Service Department including personnel, customer service, shop and field repair work, new truck prep, warranty, parts coordination, and quality control
  • Manage monthly scheduled services programs and contracts including preventative maintenance, inspections, maintenance contracts
  • Leadership, management, and holding all direct reports accountable to their responsibilities
  • Generate department growth by achieving daily, weekly, and monthly key performance indicators (KPIs)
  • Customer satisfaction and customer experience results and KPIs to set the industry standard
  • Safety of the shop environment, vehicles, equipment, and all department staff
  • Ensure proper onboarding, safety training, technical training, and continuing education of technicians
  • Reviews service reports and take follow-up action if necessary.
  • Communicate daily with the service techs in the field and make sure they are equipped and ready to provide 100% customer support.

Experience, Educational, and Ability Requirements:

  • 5+ years' Technical Service Manager experience in the commercial equipment industry
  • Experience and knowledge of electrical, hydraulics, IC engines, troubleshooting mechanical issues
  • Excellent verbal and written communication skills
  • Ability to multitask and multi project many items simultaneously
  • Detail oriented
  • Excellent sales and customer service skills
  • Ability to prioritize tasks and delegate them when appropriate
  • Excellent follow-up and customer relationship building skills
  • Proficiency in Microsoft Office & Knowledge of ERP Systems

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