Program Manager, Integrated Demand Center

Description
As a Program Manager within the IDC's Program Management Office (PMO), you will serve as the heartbeat of these marketing initiatives, orchestrating cross-functional collaboration and delivery. The ideal candidate will excel at removing ambiguity, creating structured approaches that enable teams to move quickly while maintaining quality standards, and championing meaningful impact over activity metrics. You will be responsible for establishing clear execution frameworks, adapting processes based on team needs, and driving continuous improvement in how the IDC operates. This role requires someone who can effectively balance the need for standardization with flexibility, while consistently driving high-impact outcomes that advance AWS's marketing objectives.

Key job responsibilities

An IDP Program Manager is counted on to provide the structure, discipline, and momentum to deliver an Integrated Demand Plan against AWS's goals and objectives. The role is the advocate of campaign process and the predictor of hiccups before they happen. The IDP Program Manager should be the best dot-connector on the planet, keeping stakeholders regularly in the loop through agile methods and coaching. They are responsible for onboarding the team into Agile ways of working, setting up and managing the team's Agile rhyme, identifying and escalating blockers that the team faces, facilitating the Agile Ceremonies, and coaching the team to improve. The IDP Program Manager will act as a whole-lifecycle thinker to ensure every angle is covered as efficiently as possible. Passion for working with cross-functional teams to deliver results is a must. You should be able to demonstrate the ability to work backwards, starting with customers, stakeholders, and any related team owners.

• Utilize agile methodologies to deliver the creation and execution of an IDP .
• Operate as part of an IDP Core Team.
• Lead agile ceremonies and develop consistencies in work prioritization and backlog management.
• Align and manage intake forms, SLAs across channels and orchestrate omnichannel launches.
• Utilize and operate waterfall workbacks in Workfront and collaborative workstream operations within Figma.
• Coordinate inputs to set up workstream kickoffs
• Coordinate and consolidate content review processes and presentations across multiple stakeholders (only in current state until Content Studio team is stood up)
• Lead and consolidate sprint retrospectives across Core IDP team and analyze for future process efficiencies
• Identify project risks and implement performance tracking and measurement protocols

About The Team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company
- Amazon Web Services, Inc.

Job ID: A3125753