Information Technology Support Technician

7 days ago

Hartford, Connecticut, United States Top Prospect Group Full time $60,000 - $70,000 per year

Love hands-on IT work? Join our team as a Field Services Technician

FT, direct hire

On site

60-68K plus benefits

Office 365, LAN, WAN, VPN, Firewalls, troubleshooting, networking, VMware, hardware & software support/installation, pc repair, Windows Servers,

Are you an IT pro who loves solving problems face-to-face and working with a wide range of technologies?
We're looking for a skilled
IT Field Services Technician
to deliver hands-on support to clients within a 2-hour travel radius. In this role, you'll tackle everything from Windows PCs and servers to networking, Microsoft 365, and security tools—making a real impact every day.

You'll use ConnectWise tools to document and track issues, support server environments including Active Directory, configure firewalls and VPNs, and troubleshoot across LAN/WAN/WLAN networks. This role also includes occasional after-hours support on a rotational basis.

What we're looking for:

  • 3+ years of IT support experience.
  • Strong background with Windows OS, Windows Server, Hyper-V/VMware, and networking (VLANs, VPN, LAN/WAN/WLAN).
  • Proficiency with Microsoft 365 (Exchange, SharePoint, OneDrive, Azure).
  • Familiarity with security tools (MDR, EDR, A/V).
  • Industry certifications (A+, Network+, Security+, Microsoft, etc.) preferred.

This is a great opportunity for a motivated IT professional who enjoys variety, client interaction, and building technical expertise in a fast-paced environment.

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