IT Change Manager

Schedule:

Monday - Friday (40 hrs/wk)

8:00 AM - 5:00 PM

Department: IT General - 210

Primary Purpose:

The IT Change Manager is responsible for governing, coordinating, and facilitating all IT changes. The role ensures that changes to systems, infrastructure, and services are introduced in a controlled, predictable, and secure manner, balancing the need for agility with effective risk management. As a key member of the IT Service Management (ITSM) function, the Change Manager leads the change control process, oversees approval and communication activities, and drives continuous improvement to enhance stability and service quality.

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions:

Lead the end-to-end lifecycle of IT changes, ensuring consistent methods and standards across all change types.

Chair or coordinate Change Advisory Board (CAB) meetings to review and authorize proposed changes.

Facilitate emergency change reviews for time-sensitive or high-impact activities.

Maintain documentation, change records, and audit trails in compliance with governance and regulatory requirements.

Evaluate proposed changes for risk, business impact, dependencies, and benefits with technical and business stakeholders.

Apply risk-based approval criteria and ensure authorization levels for standard, normal, and emergency changes are followed.

Monitor change outcomes; analyze failed or rolled-back changes; implement corrective actions to improve success rates.

Collaborate with incident, problem, and release management teams to minimize change-related incidents and maintain service stability.

Improve change processes to increase efficiency, transparency, and responsiveness.

Integrate change practices with Agile, DevOps, and automation initiatives to support faster delivery while maintaining control.

Produce and present change performance metrics, trends, and improvement recommendations to IT leadership.

Champion a culture of collaboration, learning, and shared accountability across development, operations, and business functions.

Advise IT and business leaders on change-related governance, risk, and policy compliance.

Mentor and coach change coordinators and process participants to promote consistency and best practices.

Communicate change schedules, risks, and user impacts clearly and on time to affected stakeholders.

Build strong relationships across IT domains to align change activity with enterprise priorities.

Other duties as assigned

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently and effectively communicate with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Required

• Bachelor's degree in Information Technology, Business Administration, or a related field
• Five plus (5+) years of experience in IT change management or a related role
• Familiarity with ITIL framework and Organizational Change Management (OCM) methodologies
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and stakeholder management abilities
• Experience with change management tools and software
• Ability to manage multiple projects and prioritize tasks effectively

Preferred

• Master's Degree
• Certification in Change Management
• Certification in ITIL, ITSM, Agile, DevOps, or Lean
• Proficiency with enterprise ITSM platforms and change automation tools

Required

• Bachelor's Degree or better in Information Systems or related field

Preferred

• Master's Degree or better in Information Systems or related field

Preferred

• Applicable Agile Cert
• Lean Six Sigma

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.