NOC Engineer

Position: NOC Engineer

Location: Salt Lake City, UT

Department: Network Operations Center (NOC) Team

Reports To: NOC Manager

Salary/Pay: $60K - $105K / Year - Commensurate with experience and education

FLSA Status: Full-Time, Exempt

About the Company

Founded in 1998, Nexus IT has grown into a premier provider of Managed IT, Cybersecurity, and Cloud Services. We stand apart as a purpose-driven IT company that prioritizes people, relationships, and results. Our Mission, Vision, and Values are more than just statements — they guide our culture and influence every interaction.

Under the leadership of CEO Earl Foote and supported by a $60 million capital commitment from Metropolitan Partners Group, Nexus IT is positioned for significant growth. This role ensures we continue to deliver world-class service and reliability for our clients as we scale.

About the Role

We are seeking a detail-oriented and proactive NOC Engineer to ensure the health, performance, and availability of client systems. This role involves real-time monitoring of critical infrastructure, responding to alerts, and resolving incidents across networks, servers, cloud platforms, and other core environments.

The NOC Engineer thrives in a fast-paced, collaborative environment where quick thinking, problem-solving, and client-first responsiveness are key to success.

Purpose of the Role

The purpose of the NOC Engineer role is to keep client systems stable, secure, and optimized. By proactively monitoring environments and resolving issues before they impact business operations, the NOC Engineer ensures clients can rely on Nexus IT as a trusted technology partner.

How You Create Value

You create value by protecting client uptime and performance. Your vigilance in identifying and addressing system issues safeguards client productivity and strengthens trust in Nexus IT's reliability. By collaborating with cross-functional teams and implementing process improvements, you directly contribute to operational excellence and long-term client satisfaction.

Essential Duties and Responsibilities

• Monitor performance across client environments, detecting and resolving outages or performance issues.
• Respond promptly to alerts and incidents, minimizing downtime and client disruption.
• Collaborate with internal teams to ensure seamless resolution of issues within SLAs.
• Perform routine system maintenance, health checks, updates, and security measures.
• Support implementation of backup solutions, patching, and network security practices.
• Develop and refine automation processes to improve NOC efficiency and reporting.
• Document troubleshooting steps, resolutions, and SOPs to enhance team knowledge and consistency.
• Track and analyze service metrics (SLA, CSAT, NPS) to improve client outcomes.
• Pursue ongoing training to strengthen technical skills and adopt industry best practices.

Key Success Factors

• Technical Vigilance: Ability to proactively detect and respond to system anomalies before they impact client operations.
• Collaboration: Work effectively across teams to deliver consistent, seamless client support.
• Communication: Translate technical issues clearly for both technical and non-technical audiences.
• Efficiency & Accuracy: Resolve issues quickly and thoroughly while maintaining high-quality documentation.
• Continuous Improvement: Seek ways to enhance processes, automation, and service delivery.
• Client Focus: Keep client needs at the center of all technical activities.

Working Conditions

• Professional office environment.
• May require on-site support depending on client needs.
• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed or required.

Requirements:

Experience and Education:

• Bachelor's degree in IT, Computer Science, or a related field preferred but not required.
• 3+ years of experience in IT support or network management.
• At least three of the following certifications (or equivalent certifications/skills) are required: A+, Server+, NET+, Security+, Linux+.
• Strong familiarity with M365 administration, virtualization technologies, and network troubleshooting.
• Excellent communication and interpersonal skills, with the ability to work effectively across teams and with clients.
• Experience with automation and scripting (e.g., PowerShell, Python) for improving system monitoring and operational efficiency is a plus.