Project Manager/Lead Instructional Designer

The position is remote with occasional meetings in Landover, MD

Job Description:

The Washington Metropolitan Area Transit Authority (WMATA or The Authority) is one of the largest

transit organizations in the United States, providing three core transit functions: Metrorail, Metrobus, and

Metro Access paratransit. Average weekday passenger trips combined on all three modes total

approximately one million. In order to prepare, develop, train, and certify the Metro workforce needed to

service these functions, the Office of the Technical Training and Development division of our Safety And

Readiness department is responsible to develop and update training materials on a periodic basis for all

rail operations, bus operations, transit infrastructure maintenance, and fleet maintenance personnel.

Additionally, revisions to training materials due to changes in procedure or equipment as well as refresher

trainings are frequently required.

Required Knowledge and Abilities:

• Oversee Instructional Design Activities: Lead the end-to-end instructional design process,

ensuring that all training materials are grounded in adult learning theory and aligned with Metro's

requirements and technical competencies.

• Ensure Alignment with Learning Objectives: Collaborate with SMEs and stakeholders to define

clear, measurable learning objectives and ensure all instructional content supports desired

performance outcomes.

• Manage Project Timelines and Milestones: Develop and maintain detailed project plans, track

progress against key milestones, and address risks or delays to ensure timely delivery of training

products.

• Engage in Proactive Stakeholder Communication: Maintain regular communication with

stakeholders to provide project updates, gather feedback, and ensure alignment with strategic

training goals and operational needs.

• Conduct Quality Assurance Reviews: Implement and oversee quality assurance processes to

review instructional materials for accuracy, consistency, accessibility, and instructional

effectiveness before deployment.

• Coordinate Cross-Functional Teams: Serve as the primary liaison between instructional

designers,

• SMEs and multimedia developers to ensure cohesive collaboration and communication

throughout the project lifecycle.

• Monitor and Report on Project Performance: Provide regular updates to leadership on project

status, resource utilization, and outcomes, using data to inform decisions and continuous

improvement efforts.

• Support Evaluation and Continuous Improvement: Guide the development and implementation

of training evaluation strategies, analyze feedback and performance data, and lead efforts to

refine and enhance instructional programs.

• Project Management: Serve as the project manager and primary point of contact with Metro's

COTR/Project Manager for the contract.

Education, and Additional Requirements: 

Minimum Qualifications:

• Master's degree in Instructional Design, Education, or related field
• 7+ years of experience in instructional systems design
• 4+ years of experience in project management and stakeholder communication
• 2+ years of experience leading a team
• Proficiency in ADDIE methodology
• Familiarity with adult learning theory and instructional technologies
• Proficiency in Adobe Captivate (Classic and/or New version)
• Experience with technical training programs
• Knowledge and experience with Web Content Accessibility Guidelines (WCAG) version 2.2
• Experience holding working sessions with executives and senior leadership.
• Experience designing multi-week training programs for new employees.
• Experience designing continuing education tracks for existing employees.

Preferred Qualifications:

• Project Management Certification (PMP or similar)
• Experience with transit technical training programs