Pathology Solutions Manager

About Us: Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. Artera is on a mission to personalize medical decisions for patients and physicians on a global scale.

The Pathology Solutions Manager (PSM) plays a central role in ensuring the success of pathology labs using Artera's digital pathology and clinical testing solutions. This position combines deep understanding of anatomic pathology workflows, digital pathology, and customer relationship management to deliver operational excellence and clinical adoption.

You will be a key contact for pathology labs, responsible for laboratories in a given territory, and responsible for guiding them through onboarding, workflow integration, and ongoing success with Artera's commercial laboratory-developed test (LDT) and our software-as-a-medical-device (SaMD) platform. You'll also drive workflow optimization and support for conditional ordering, empowering digital lab enablement, and lead educational efforts to ensure pathologists fully understand and utilize Artera's technology and testing solutions to support ordering clinicians and patients. A successful PSM will have:

• Customer-first mindset: You're driven by helping labs and pathologists succeed.
• Operationally disciplined: You manage complex projects with precision and accountability.
• Clinically credible: You can speak the language of pathologists and lab directors with confidence.
• Collaborative and forward-thinking: You connect commercial strategy to operational execution seamlessly.

In this role, you'll be pivotal in bringing digital pathology and precision diagnostics to life; enabling pathologists to implement prognostic and predictive AI tests within the lab, and integrate risk stratification results for clinicians to guide patient care. This is a hands-on, high-impact role at the front line of transforming cancer care.

• Lead planning, onboarding and implementation for Artera's digital pathology SaMD platform in pathology labs.
• Partner with internal lab operations and customer labs to optimize send out testing, kit management, that support the commercial LDT.
• Implement and refine conditional ordering workflows to ensure Artera tests are integrated into diagnostic decision-making processes.
• Map digital workflows, scanner integration, and LIS/EMR connectivity to enable seamless use and reporting.
• Develop a comprehensive understanding of each lab's workflow, technology environment, and business priorities.
• Prepare and deliver persuasive presentations and proposals to clients, showcasing the benefits of our SaMD software.
• Oversee completion of all regulatory and operational documentation (BAAs, risk assessments, compliance questionnaires).
• Monitor pathology performance metrics (turnaround time, throughput, adoption) in CRM and proactively address challenges.
• Collaborate cross-functionally to ensure timely, compliant, and efficient deployment.
• Lead educational initiatives for pathologists and lab staff to deepen understanding of Artera's test value, use cases, and workflow integration.
• Serve as the trusted field expert for pathologists, helping translate clinical insights into practical digital workflows.
• Identify adoption barriers and work with Product and Clinical teams to address them.
• Own the ongoing relationship with assigned labs, serving as their primary operational contact.
• Partner with cross-functional teams (Sales, Customer Success, Billing, Product, Engineering, Clinical, and Regulatory, etc) to align customer feedback and ensure ongoing product improvement.
• Work closely with Marketing and Education to create materials that support customer onboarding and engagement.
• Coordinate and collaborate with Business Development, ensuring open communication, to best support partnership agreements and accounts.

• 5+ years' experience in pathology, diagnostics, or laboratory operations, within a lab or selling to labs.
• Proven success in sales, account management, or customer success roles in digital pathology, diagnostics, or healthcare SaaS.
• Strong understanding of pathology workflows, LIS integration, and digital pathology technologies.
• Experience managing regulatory and operational documentation (BAAs, risk assessments, IT and compliance questionnaires).
• Strong interpersonal and relationships building skills
• Analytical thinker with the ability to adapt to changing priorities and deadlines and problem-solve to meet the larger company goals in focus.
• Excellent verbal and written communication skills.
• Strong attention to detail, organizational skills, and project management skills
• Ability to travel for up to 50% of the time, depending on company needs.

• Experience with clinical cloud-based healthcare software, or commercial LDTs.
• Familiarity with CAP/CLIA regulations, FDA cleared medical devices, and quality management systems.
• Experience leading training or educational sessions for clinical professionals.
• Bachelor's degree in laboratory medicine, life sciences, biology, or related field.

In addition to base salary, this role includes a competitive bonus structure, equity within the company, 401k matching, unlimited paid time off (PTO), and more.

The base salary is competitive and commensurate with experience, qualifications, and other factors to be discussed during the interview process.

Equal Employee Opportunity: At Artera, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients and physicians. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.