Help Desk

5 days ago

Des Moines, Iowa, United States JPS Tech Solutions Full time

Short Description
The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician.

Complete Description
The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.

Key Responsibilities
Provide desktop/laptop/thin client support both desk-side and remotely.

Install, patch, and troubleshoot Windows 7/10.

Troubleshoot issues with Microsoft 2019 and Office 365 products.

Configure and troubleshoot Windows networking (TCP/IP).

Escalate issues to next-level support or management as appropriate.

Troubleshoot issues with Microsoft Edge and Google Chrome.

Provide support using remote tools.

Install and troubleshoot a variety of in-house developed and third-party software.

Troubleshoot desktop and network printer issues.

Support Google Workspace products.

Support Apple devices (iPad, iPhone).

Understand and support Microsoft Active Directory (client-side).

Implement hard drive encryption, preferably using Bitlocker and McAfee.

Modify system registry as needed.

Qualifications
Required Experience:
4 years of experience in PC support (desktop/laptop/thin client).

4 years of experience with Windows 7/10 installation, patching, and troubleshooting.

4 years of experience troubleshooting Microsoft 2019.

4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.

4 years of experience escalating issues to next-level support/management.

4 years of experience troubleshooting Microsoft Edge and Google Chrome.

4 years of experience providing support with remote tools.

4 years of experience installing and troubleshooting a variety of software.

Experience in support of Microsoft Office 365 products.

Experience in Apple device support (iPad, iPhone).

Thorough understanding of Microsoft Active Directory (client-side).

Experience with hard drive encryption, preferably Bitlocker and McAfee.

Desired Experience
Ability to troubleshoot desktop and network printer issues.

Experience with Google Workspace products.

Ability to modify the system registry.

Education
Preferred: 4-year degree or equivalent technical study.

Certifications
Industry certifications (A+, Network+, MCP, etc.)

Communication
The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

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