Global Customer Capabilities Senior Manager

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Global Customer Capabilities Senior Manager

What you will do

Let's do this. Let's change the world. The Congress TA Lead will oversee the therapeutic area portfolio of Congresses and ensure they are delivered on time, within scope, and within budget. The TA Lead will be responsible for leading project managers, coordinating cross-functional activities, and implementing best practices for project management. The TA Lead will also work closely with senior management to align Congress outcomes with strategic business objectives.

Project Leadership and Strategy:

• Lead and manage project managers, providing guidance, mentorship, and support.
• Develop and implement project management strategies and methodologies that align with TA goals.
• Ensure projects are aligned with the strategic direction of the TA and deliver value to the business.

Portfolio Management:

• Oversee the planning, execution, and closure of multiple Congresses across various functions.
• Manage TA Congress portfolios, ensuring prioritization and resource allocation are in line with business objectives.
• Monitor and report on Congress progress, risks, and issues to senior management and stakeholders.

Process Improvement:

• Identify opportunities for process improvement and implement changes to enhance Congress efficiency and effectiveness.
• Develop and maintain/n project management standards, procedures, and best practices.
• Conduct regular Congress audits and reviews to ensure compliance with established processes and methodologies.

Stakeholder Engagement:

• Build and maintain strong relationships with stakeholders, ensuring clear communication and understanding of Congress goals and expectations.
• Facilitate partner meetings, presentations, and status updates.
• Manage partner expectations and negotiate changes to Congress scope, schedule, and resources as needed.

Risk and Issue Management:

• Identify and handle risks and issues, developing mitigation strategies and contingency plans.
• Ensure timely resolution of issues and conflicts.
• Monitor and control Congress budgets, ensuring financial discipline and accountability.

Team Development:

• Develop a collaborative and hard-working project team environment.
• Provide training and development opportunities for project managers and team members.
• Conduct performance evaluations and provide feedback to project managers.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborator with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of experience in Business Administration, Information Technology, Project Management, or a related field

OR

Master's degree and 4 years of experience in Business Administration, Information Technology, Project Management, or a related field

OR

Bachelor's degree and 6 years of experience in Business Administration, Information Technology, Project Management, or a related field

OR

Associate's degree and 10 years of experience in Business Administration, Information Technology, Project Management, or a related field

OR

High school diploma / GED and 12 years of experience in Business Administration, Information Technology, Project Management, or a related field

Preferred Qualifications:

• 7+ years of direct work experience in project management, including at least 3 years in a leadership role.
• Consistent track record of successfully handling complex projects and leading project teams.
• Expert knowledge of project management methodologies and tools, such as Agile, Scrum, and Microsoft Project.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent communication, negotiation, and partner management skills.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Proficient in project management software and tools.
• Strategic problem solver with the ability to see the big picture and align projects with business objectives.
• Highly organized, with the ability to manage multiple projects and priorities simultaneously.
• Resilient and adaptable, with the ability to thrive in a fast-paced and dynamic environment.
• Collaborative and inclusive, with a strong focus on team development and success.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen anticipates accepting applications until November 5, 2025; however, we may continue accepting applications beyond this date if we do not receive a sufficient number of candidates.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

---