Medical Administrative Assistant

Join Our Team at The Neurodiversity Clinic

Who We Are

At The Neurodiversity Clinic, we are more than healthcare service providers – we are a neurodivergent, BIPOC, and LGBTQ+ affirming team with a long-term vision of fostering connection, community, and a deep sense of belonging for all.

We value evidence-based practice and the social model of disability, meaning we stay attuned to both current research and the lived experiences of the communities we serve.

Founded in 2022 by Sarah MacCombie, CMHC, OTL, and Angela Breeland, COTA, our clinic provides outpatient services for adults, children, couples, and families with ADHD, autism, trauma, cPTSD/PTSD, post-concussion challenges, and other neurodivergent or mental health experiences. Our multidisciplinary team includes therapists, occupational therapists, coaches, and psychiatric nurse practitioners who collaborate to create affirming, holistic care.

About the Role

We are seeking a Medical Administrative Assistant who is organized, compassionate, detail-oriented, and aligned with our affirming values. This person will be the welcoming face and steady support for both clients and clinicians — helping our office run smoothly and efficiently within a supportive atmosphere.

This is an excellent opportunity for someone who loves supporting others, thrives in a dynamic environment, and finds meaning in helping clients access affirming mental health care.

Client Coordination & Front Office Support

• Welcome clients in-person and virtually with warmth, respect, and sensory-friendly communication.
• Manage scheduling, appointment confirmations, and waitlists in our electronic health record system (Ensora).
• Answer phone calls and emails promptly with professionalism and compassion.
• Support intake process by sending forms, verifying completion, and guiding clients through paperwork.

Administrative Operations

• Assist with billing, payment collection, and insurance verifications as directed.
• Maintain accurate records, forms, and client communications in compliance with HIPAA.
• Coordinate between therapy, occupational therapy, and medication management teams for client updates and scheduling needs.
• Track clinician availability and communicate schedule changes to the team.
• Support documentation, letters, and accommodation requests when needed.

Clinic & Team Support

• Keep the office space organized, sensory-friendly, and welcoming.
• Assist in planning meetings, workshops, and community events.
• Participate in staff meetings and help streamline administrative processes.
• Provide compassionate support to clients who may be dysregulated or anxious when contacting the clinic.

Requirements

• Previous experience in a medical, mental health, or wellness office setting preferred.
• Strong organizational and communication skills (verbal, written, and digital).
• Comfort with scheduling software or EHR systems (Ensora experience a plus).
• Ability to manage multiple priorities while maintaining a calm and kind team approach
• Affirming of neurodivergent, LGBTQ+, BIPOC, and disabled clients.
• Open to feedback, collaboration, and growth in a neurodiversity-affirming environment.

What We Offer

• Competitive hourly rate based on experience
• HRA health coverage with consistent full-time hours
• Comprehensive training on neurodivergent, anti-racist and LGBTQ+ affirming communication
• Supportive and flexible work environment that values work/life balance
• Opportunities for professional development and advancement as the clinic grows
• A collaborative, creative, and inclusive team culture

Who We're Looking For

You're a great fit if you:

• Enjoy being the steady, friendly presence who keeps things running smoothly
• Value inclusion, communication, and client care as much as efficiency
• Feel energized by both structure and creativity
• Are excited to help a growing, values-driven clinic thrive

If you're passionate about neurodiversity and ready to join a team that values your individual perspective and expertise, we'd love to have you with us. Apply now and let's make a difference together

To set-up an interview and learn more, please email us at or call us at

Join The Neurodiversity Clinic and be a catalyst for positive change in the mental health field

Job Types: Full-time, Part-time

Pay: $ $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule
• Professional development assistance

Work Location: In person