Revenue Operations Manager

*Founding RevOps Manager
Location:*
San Francisco (flexible and remote-friendly work environment)

Reporting Structure:
This role reports to the Head of Sales.

Company Description
CivilGrid is a venture-backed SaaS construction tech company building the "Google Maps for the Underground." Come help us disrupt a $4.7T US industry segment that desperately needs innovation. This opportunity has tremendous upside as it scales.

CivilGrid aggregates public and proprietary utility, geotechnical, environmental, and jurisdictional data. The consolidated information is sold via our collaborative SaaS mapping platform to engineers and developers who need it to make early-stage decisions on real estate and infrastructure projects. Real time data access reduces labor and project delays, accelerates decision making and reduces project risk. Collaborative features ensure faster information flow and decisioning inside and outside the organization and better project insight retention over time.

Role Description
As CivilGrid's Founding RevOps Manager, you'll be the architect of our revenue engine during a critical growth phase. This is a rare opportunity to build revenue operations from the ground up at an early-stage company disrupting a massive industry. You'll work as a generalist across sales, marketing, and customer success to create the systems, processes, and infrastructure that enable scalable growth.

As the first dedicated RevOps hire, you'll have direct access to leadership and the autonomy to shape how we operate. You'll help with (and own depending on experience) a variety of revenue operations functional areas. Don't worry if you don't have experience with all of them—successful candidates will become the go-to owner for specific areas while having the opportunity to learn and grow into others.

Role Responsibilities

• Own and drive key projects and functional areas within revenue operations from inception to execution
• Partner cross-functionally with Account Executives, Customer Success, Marketing, and the CEO to identify needs and execute on strategic initiatives

• Build and own critical revenue operations areas, including:

• Reporting, metrics, and forecasting infrastructure (pipeline, bookings, renewals)

• Sales process optimization (lead routing, opportunity stages, pipeline hygiene, quote to cash)
• RevOps tech stack (evaluating, implementing, and administering tools like CRM, sales engagement, data enrichment, and revenue intelligence platforms)
• Compensation planning and commission structures
• Territory design and total addressable market (TAM) analysis
• Sales planning, onboarding programs, and enablement materials

• Customer segmentation and ideal customer profile (ICP) development

• Proactively identify bottlenecks and inefficiencies that could prevent the GTM organization from hitting growth targets

• Create dashboards and reporting that provide visibility into key revenue metrics for the leadership team
• Establish foundational processes and best practices that will scale as the company grows

Who You Are

• 4+ years in revenue operations, sales operations, or GTM operations at a high-growth (ideally B2B SaaS) startup
• Strong understanding of revenue operations best practices and how to adapt them to early-stage environments
• Data-driven decision maker with strong analytical skills and comfort working with metrics, forecasts, and business cases
• Self-starter mentality with the ability to build from zero—you're equally comfortable rolling up your sleeves and thinking strategically
• Exceptional attention to detail with the ability to manage multiple priorities and projects simultaneously
• Team player who thrives on solving problems for others and enabling GTM teams to win
• Experience with modern SaaS tech stacks (e.g., Salesforce, HubSpot, Outreach/Salesloft, Clay/Apollo/ZoomInfo, Gong, LinkedIn Sales Navigator)
• Curiosity and hunger to learn—you're excited about startups, growth, and the opportunity to wear multiple hats
• (Preferred but not required): Prior experience in sales, customer success, or construction/infrastructure industries. SQL & APEX proficiency.

#Perks

• A culture that values ambition, humility, and execution
• Competitive salary and equity
• Health insurance
• Flexible and remote-friendly work environment
• FSA (health and dependent care)
• Unlimited PTO