Customer Management Specialist

At FrieslandCampina Ingredients North America (FCINA), we believe customer service should be more than just order-taking—it should be a "Worry-Free" experience. That's why we're looking for a Customer Management Officer (CMO) who's ready to be the go-to partner for our valued customers, making every interaction smooth, proactive, and impactful.

In this role, you'll be at the heart of our customer relationships—working hand-in-hand with Sales, Order Fulfillment, Quality, R&D, and Supply Chain to ensure every detail, from contracts to complaints, is handled with care and precision. If you're organized, relationship-focused, and driven to deliver excellence, this is your chance to make a real difference for both our customers and our business.

What we ask

What You Bring

• Bachelor's degree or equivalent relevant experience
• 5+ years in customer service, ideally in a B2B setting
• Proficiency with SAP and Microsoft Office (Excel & Pivot Tables a plus)
• Understanding of sales and logistics operations
• Experience working in international and cross-cultural environments
• Strong communication, relationship-building, and organizational skills
• A customer-first mindset, proactive problem-solving, and a detail-oriented approach

What we offer

Why Join FCINA?

FrieslandCampina Ingredients offers not only a competitive salary but also training and education on the job because it's important for our people to continue to grow. After all, your development is not only good for your career; our products also benefit from it.

We believe in supporting our people to do their best work. Here's what you can expect:

• A competitive salary based on your experience and skills.
• A hybrid working model that supports work-life balance.
• A collaborative, people-focused culture: Work alongside passionate, talented professionals in an environment that values respect, innovation, and inclusivity
• We invest in your learning and development through training, mentoring, and on-the-job experience. We have a strong emphasis on knowledge exchange between colleagues, which is ultimately the best way to learn
• Comprehensive benefits: Including 401k contributions, Health Insurance, generous paid time off, parental leave, and more.
• Global opportunities: Be part of a truly international company with a mission that matters

Vacancy description

What You'll Do

• Be the Customer's Champion – Act as the primary contact for day-to-day inquiries, building trust-based relationships and understanding customers' products and applications inside and out.
• Drive Seamless Processes – Coordinate with multiple departments to ensure orders, contracts, and processes run flawlessly from start to finish.
• Support Sales Success – Assist with customer visits, manage the sampling process, and prepare for contract negotiations.
• Keep Things on Track – Monitor demand, flag changes, and collaborate to address any potential delays or supply challenges.
• Manage Key Data & Documentation – Handle customer questionnaires, product approval packets, and maintain accurate master data.
• Turn Insights into Action – Provide reporting and analysis on customer performance, helping guide sales and marketing strategies.
• Resolve Issues with Care – Manage complaints according to FC guidelines, analyze trends, and work to implement long-term solutions.

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.