Retail Supervisor

What's In It For You

• EVERY employee is bonus eligible after 90 days
• Employee discounts
• Growth opportunities
• Help others through our charity partners
• Save the environment

Why We Will Love You

• Your smile lights up the room
• Your care for our customers, donors and team members
• Your unique personality and amazing attitude
• You are ready to lead a diverse team
• You have a valid driver's license and clean driving record. Fantastic

Teamwork Makes The Dream Work

Our management team works together to lead and develop our awesome team members as they take great care of our donors and customers. Whether in our wholesale operation, America's Thrift Online, our vast donations network, or in one of our retail locations, we combine our passion for donors and community service in all that we do.

Why You Will Love Us: Our Mission, Vision and Values

Mission

To Give Back By...

• Positively impacting the environment and the communities we serve
• providing values that meet our customer's needs and wants
• reducing millions of pounds of waste each year
• supporting local charities
• creating jobs

Vision

To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

Values

• People First
• We invest in what matters most to us: You. Your goals are our goals; your success is our success. We care about family and work-life balance. We value what makes you, You
• Customers and Donors
• Our business starts and ends with both the contributions of our donors and the loyalty of our customers. We deliver a 1st class second-hand experience by providing our customers unsurpassed value & selection.
• Community
• We enhance communities by supporting charities, providing values and creating jobs. Through sustainable shopping we protect the environment and reduce waste.
• Continuous Improvement
• We empower our people to improve the business and promote an entrepreneurial spirit. Continuous improvement isn't just about margins; it's about development, personal growth, teamwork and collaboration. "How can we improve" are the most important words in business.
• Growth
• Growth is our commitment. We invest in the growth of our people, our donations, and our sales. Our growth supports our mission: To Give Back.

Position Title: Retail Supervisor

Department: Operations

Reports to: Assistant Manager

FLSA Status: Nonexempt

Position Purpose and Objectives

The Retail Supervisor is responsible for managing the daily operations of the front end and retail sales floor. This role involves maintaining company standards across all store areas, staying attentive to customer and donor needs, and ensuring team members deliver quick, accurate, and friendly service. Retail Supervisors actively engage in auditing, quality control, and daily activities to observe, evaluate, train, and coach team performance. To support store operations, this position requires flexibility to work a rotating schedule (mid-shifts, evenings, weekends, and holidays). Retail Supervisors exemplify America's Thrift Stores Core Values in donor experience, productivity, and customer service.

Roles and Responsibilities

• Direct and supervise departmental team members.
• Assist with recruiting, selecting, training, and onboarding team members.
• Provide regular observation, interaction, coaching, and recognition to team members.
• Schedule team members according to the store's labor needs.
• Perform all duties required of retail team members.
• Manage inventory tracking systems to record deliveries and stock levels.
• Analyze daily product and supply levels to anticipate inventory issues and take corrective actions to ensure sufficient inventory.
• Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
• Control cash and tender.
• Perform morning accounting and banking procedures as assigned.
• Receive and respond to customer/donor questions, requests, and complaints.
• Deliver a positive and memorable customer/donor experience by setting an example, training, and coaching customer service expectations to team members.
• Ensure high standards of merchandise freshness, condition, pricing, and shop-ability.
• Create and maintain visually appealing merchandise displays.
• Assist the General Manager with the setup of sales and marketing promotions and programs.
• Maintain a respectful, values-driven workplace.
• Use open communication tools and convert team member input into meaningful action.
• Bring complaints to the attention of the Assistant Store Manager or General Manager to resolve issues in line with company values, policies, and procedures.
• Protect company assets and information by ensuring their safe handling, security, and integrity.
• Promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting OSHA guidelines.
• In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with all policies, procedures, regulations, and laws.
• Fulfill manager-on-duty responsibilities and take reasonable action in the absence of the Assistant Store Manager and/or General Manager.
• Perform any other tasks, functions, or responsibilities as instructed by the immediate supervisor and/or superior manager.

Skills and Qualifications

• Minimum of two years' experience as a supervisor, team lead, or key holder in the retail industry.
• Proficiency in basic mathematical skills and computer literacy.
• Fundamental reading comprehension abilities.
• High School diploma or GED is preferred.
• Strong verbal and written communication skills.
• Capable of observing, assessing, and coaching the work of others.
• Ability to understand and follow instructions provided in written and/or verbal form.
• Strong reasoning, decision-making, and independent judgment skills.
• Successful completion of background check, motor vehicle check, and drug screen.
• Valid driver's license and a clean driving record.
• Ability to work a rotating schedule (mid-shifts, evenings, weekends and holidays).

Competencies

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously %

Physical Demands:

• Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.
• Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
• Continuously - Standing on tile/concrete, talking, seeing, and hearing.

Other:

• Mostly working a rotating schedule (mid-shifts, evenings, weekends and holidays).
• Working environment includes inside of building with semi- controlled temperatures and outside conditions with varying weather and temperatures.

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.