Resident Service Coordinator

2 weeks ago

Hyattsville, Maryland, United States Quantum Real Estate Management Full time $42,000 - $46,000 per year

Bilingual (English/Spanish) preferred.

General Responsibilities

Assist individual residents in obtaining the services and benefits needed to maintain an independent lifestyle, including information and advocacy; Empower residents to meet their own needs through educational programs on community services or Social Security benefits; Implement new services or increase availability of existing services to meet the needs of residents; Address social and recreational needs of the senior community; and assist family members and the community in understanding the changing needs of seniors as they age.

Essential Duties

  • Establish a trusting relationship and confidentiality with residents individually and as a group.
  • Maintain relationships with clients, the community, local and regional resources for support servicing.

  • Maintain relationships with suppliers, vendors, and professionals servicing the company or Property.

  • Knowledge about the services available to residents and eligibility requirements for accessing those services,

  • Advocate for residents with other public and private community organizations and communicate the progress of the individual,

  • Attend monthly/quarterly training and meetings within and outside the company pertaining to resident services,

  • Development and coordination of volunteer service opportunities for frail and at-risk residents who need supportive services,

  • Development and coordination of volunteer service opportunities for community involvement with residents,

  • Educate property management team on issues related to aging in place and services coordination to better serve and assist the residents,

  • Educate residents in and assist in providing the services and resources available within the community,

  • Plan educational programs and activities for the residents to assist them in aging in place,

  • Friendly, helpful, and considerate to all residents/visitors,

  • Inform residents of existing and new services via mail, newsletters, and bulletin boards.

  • Transport residents to and from social, health and educational activities assigned using the property provided bus,

  • Accommodate and perform home visits for homebound residents,

  • Complete residential assessments based on the needs of the resident and maintain and update secured resident files maintained in Service Coordinator?s office,

  • Complete HUD Semi-Annual Service Coordinator reports,

  • Complete monthly residential services report,

  • Maintain involvement and certification with AASC and any other Service Coordinator vendors affiliated with Quantum,

  • Perform any other duties that may be assigned by the Property Manager and Regional Manager.

Salary Range: $42k - $46k

Benefits: Health, Dental, Vision, Life & Disability Insurance, 401(k) with company matching, Paid time off.

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