ServiceNow Platform Admin

1 week ago

Plano, Texas, United States GeorgiaTEK Systems Inc. Full time

Role: ServiceNow Platform Admin / Engineer

Location: Plano, TX / Richmond, VA (Hybrid)

Key Skills:
ServiceNow Platform, Integrations, MID Servers

Job Description:

We are seeking a skilled
ServiceNow Platform Admin/Engineer
to lead complex ServiceNow installations and integrations, ensuring reliability, scalability, and optimal performance across environments.

Responsibilities:

  • Lead the design, configuration, and deployment of complex ServiceNow implementations aligned with best practices.
  • Administer and maintain the ServiceNow platform, including MID Server setup, integrations, and system health monitoring.
  • Ensure platform high availability, disaster recovery readiness, and performance optimization.
  • Develop and enhance the ServiceNow support portal by configuring pages, components, and themes.
  • Implement and extend
    ServiceNow Virtual Agent
    using
    Now Assist
    to deliver intelligent, context-aware self-service experiences.
  • Create and deploy
    custom GenAI skills
    tailored to specific business workflows using the
    Now Assist Skill Kit
    .
  • Collaborate with cross-functional teams to identify automation opportunities and streamline ITSM, ITOM, and CSM processes.
  • Stay current with the latest ServiceNow features, advocating for innovation and adoption of new capabilities.

Qualifications:

  • 6+ years of hands-on experience with ServiceNow platform administration and engineering.
  • Strong understanding of
    MID Server architecture
    , integrations, and API-based connectivity.
  • Experience with Virtual Agent, Now Assist, and GenAI capabilities in ServiceNow.
  • Solid knowledge of ServiceNow architecture, configuration, and governance practices.
  • Proven experience leading ServiceNow upgrades, migrations, and large-scale deployments.

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