ServiceNow & CMDB Admin – ITAM (HAM/SAM)

4 days ago

Plano, Texas, United States Damco Solutions Full time

ServiceNow & CMDB Admin – ITAM (HAM/SAM)

Key Skills: HAM Pro, SAM Pro, CSDM, Asset Lifecycle Management, Asset Discovery, Service Mapping, Integrations (APIs, Web Services, Coupa, Zip), JavaScript, CMDB

Experience: 8+ years

Need only W2 visa independent consultants (no H1Bs and CPT)

Job Descriptions

● Expertise in implementation/support of integration with ServiceNow CMDB/Asset Management

● Collaborate with IT, procurement, finance, and security teams to improve HAM,SAM activities with

broader IT Service Management (ITSM) and IT Asset Management (ITAM) initiatives.

● SAM Pro Specific Skills

○ Configure and maintain the ServiceNow SAM Pro module, including software models,

discovery models, entitlements, and license metrics.

○ Execute regular reconciliation processes comparing discovered software installations

with purchased licenses (entitlements) to determine the effective license position (ELP).

○ Experience with scripting (JavaScript) and integrations (e.g., SCCM, Discovery)

● HAM Pro Specific Skills

○ Develop and implement strategies and automate processes for hardware acquisition,

receipt, deployment, maintenance, and secure disposal, ensuring compliance with ITAD

(IT Asset Disposal) standards.

○ Ensure HAM data integrity within the Configuration Management Database (CMDB),

leveraging ServiceNow Discovery and other integrations to populate CI data

automatically.

● Experience of developing and implementing integrations between ServiceNow and other

systems using APIs, web services, and middleware

● Experience building integration with procurement systems - Coupa and Zip

● Experience on Integration technologies such as Web Services, SOAP, HTTP, MID Server.

● Experience: 8 years +

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