Lead Front Desk Agent

2 days ago

Orlando, Florida, United States Marriott Vacations Worldwide Full time

Hourly Rate: $20.60

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Front Desk Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Shift: 1st, 2nd, 3rd (Overnight); must be available to work weekends and holidays.

Requirement: Valid Driver's License required.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

    • Benefit Eligibility will vary by position

Site Specific Perks

  • Free on-site parking
  • Uniform laundering (Front Office, Engineering, and Housekeeping)
  • 40% discount at all on-site Food & Beverage outlets
  • Complimentary soft drinks during each shift
  • Work shoe credit through Shoes for Crews twice a year
  • Company branded coat/jacket for outdoor and travel roles
  • Hats and sunscreen are provided, as needed
  • Bi-annual team building events
  • "Way to Go" Incentive - $5 per name mention deposited onto Wisely card
  • Quarterly celebrations, Associate of the Month, Associate Appreciation Week
  • Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

As a Lead Front Desk Agent, a typical day will include:

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

  • Answers telephone calls and routes calls to the proper department as applicable.

  • Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.

  • Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Lead Front Desk Agent at MVW:

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

  • Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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